Dispatcher

Job description

About

Announcement Number :LUSAKA-2026-024-RA

Hiring Agency: Embassy Lusaka

Position Title: DISPATCHER (All Interested Applicants/All Sources)

Open Period:10/30/2026 – 11/16/2026

Format MM/DD/YYYYVacancy Time Zone:GMT+2Series/Grade:LE – 1010 6

Salary:ZMW ZK216,863.84 /Per YearWork Schedule:Full-time -Promotion Potential:LE-6

Duty Location(s): 01 in Lusaka, ZA

Telework Eligible:NoFor More Info: HR
260-211-357000
HR_Lusaka@state.gov

Overview

Hiring Path:• Open to the public
Who May Apply/Clarification From the Agency:This position is open to:

•  Current Employees of the Mission

For USEFM – FP grade is FP8.  Actual FP salary authorized by Washington D.C.Security Clearance Required:Public Trust – Background InvestigationAppointment TypePermanentMarketing Statement:

We encourage you to review the 8 Qualities of Overseas Employees:

• Composure & Integrity: Stay calm, effective, and honest under pressure.

• Cultural Adaptability: Collaborate respectfully across cultures, races, and backgrounds.

• Change & Initiative: Embrace new challenges and take pride in completing assignments to high standards.

• Experience & Motivation: Bring proven skills and a strong drive to support our mission.

• Information Integration & Resourcefulness: Apply guidelines quickly to solve complex problems efficiently.

• Tactfulness: Communicate professionally and respectfully as a representative of our diplomatic mission.

• Planning & Organizing: Prioritize workloads strategically to maximize operational efficiency.

• Working with Others: Foster positive, cooperative relationships as a dedicated team player.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age (40 years or older); disability; genetic information; or pregnancy, childbirth, or related medical conditions.

Summary

The U.S. Mission in Lusaka, Zambia is seeking eligible and qualified applicants for the Dispatcher Position in the General Services Office – Motorpool Section.

Supervisory Position: Yes’

Relocation Expenses Reimbursed:No

Duties

The incumbent is responsible for the oversight and distribution of transportation tasks to Chauffeurs to fulfill official transportation requests by Embassy staff and other authorized personnel. Coordinates among users and drivers to meet requests and ensure efficient operations; handles emergency transportation requests as needed.
Arranges work shifts, shuttle and other official trip schedules to meet all transportation needs. Serves as team leader to provide guidance and direction to chauffeurs on vehicle operations, safety measures, as well as specific instructions on transporting VIPs. Reports any inappropriate behavior and rule violation; ensures compliance with safety regulations.

Qualifications and Evaluations

Requirements

All selected candidates must be able to obtain and hold a

• • Security certificate; or

• • Public Trust security clearance.

All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.

Selected candidate must be able to begin working within a reasonable period of time (6 Weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Must have had a valid driver’s license for a minimum of five (5) years. A valid drivers license is required.

Education Requirements

Completion of secondary school is required.

Please address this factor in your ERA application under Education.

Evaluations

You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents.  Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications

Experience

Two years of professional driving experience in host country, plus one year motor vehicle dispatcher or fleet management experience is required. One year supervisory experience is required.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Language

English – Good working knowlege; written & spoken

Bemba/Nyanja – Good working knowlege; written & spoken

Please address this language requirement in your ERA application.

Job Knowledge

Good knowledge of host country traffic laws, vehicle licensing, registration, and procedures.  Detailed knowledge of host country streets, traffic patterns, and commonly visited locations. Knowledge of USG policies and regulations as it pertains to the work area: Motor Pool directives and policies, traffic laws, RSO travel guidance.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Skills And Abilities

Must be able to exercise independent judgement in setting work priorities.  Must be able to identify problems quickly and determine the best course of action. Must be able to make effective and ethical decisions in the event of vehicle accidents to protect life and government property.  Strong leadership, technical, and administrative skills.  Basic keyboard skills.  Basic skills in Microsoft Word, Excel, and Outlook applications. Ability to use Motor Pool applications such as the Integrated Logistics Management System (ILMS) and Fleet Management Information System (FMIS).

Please address this factor in your ERA application under Major Duties and Responsibilities.

Benefits and Other Info

Benefits:Agency Benefits:

The U.S. Mission offers a competitive compensation and benefits package for local employees.

For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.

Other Information

Eligible and qualified applicants receive a hiring preference in the order listed below

1. Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*

1. AEFM / USEFM

Applicants must accurately describe their status in their application; failure to do so may result in a determination of ineligibility for a hiring preference.

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of the most recent Member Copy Four (4) of the DD-214, Certificate of Release or Discharge from Active Duty, and, if applicable, a letter from the U.S. Department of Veterans Affairs. If claiming conditional eligibility for U.S. Veterans’ preference, applicants must submit proof of conditional eligibility.  U.S. Veterans’ preference must be claimed on the application to be properly taken into account.

For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the 3 FAM 7210 Definitions.

Additional Employment Considerations

The following apply to EFMs, USEFMs, and AEFMs only:
An EFM employed on a PSA or FMA with a regular work schedule (full-time or part-time) is subject to the New Employee 90-Day Application Limitation and must work 90 calendar days in the current position before applying for other positions advertised at the Mission.
An EFM employed on a temporary PSA or Temporary Appointment (TEMP) with an intermittent work schedule is not subject to the New Employee 90-Day Application Limitation and may apply for advertised Mission vacancies at any time.

The following apply to Locally Employed staff only:
Current employees serving a probationary period are not eligible.
Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.

The following apply to all candidates:
Candidates who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.

How to Apply

How to Apply

Click the “Apply to This Vacancy” button at the top of the page to begin your application.  For an instructional video on how to apply click here.

Please address all relevant experience, education, language skills (including English), and job related skills or requirements in your application.

You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position.

For a copy of the complete position description, please contact the HR Office.

To request a reasonable accommodation, please contact the HR Office.

Required Documents

Please upload all applicable documents to your application. If you fail to submit a complete application, then your application may be disqualified for this position.

All Applicants

• • Residency Permit (if applicable)

• • Work Permit (if applicable)

• • University Degree (if applicable)

• • University Transcript (if applicable)

• • Language Scores (if applicable)

• • Driver’s License (if applicable)

• • Certificate (if applicable)

• • Professional License (if applicable)

• • Resume/CV (if applicable)

In addition, Eligible Family Member (EFM) Applicants must submit

• • Copy of Sponsor’s Travel Orders/Assignment Notification (or equivalent)

• • Passport copy

• • DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

• • SF-50 (if applicable)

Next Steps

The HR Office will contact successful applicants.  For more information on applying for jobs or employment with us, please visit the U.S. Mission website https://zm.usembassy.gov/jobs/ or follow us on Facebook and LinkedIn.

Thank you for your application and your interest in working with us.