# Director – Talent Acquisition Job Centum

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Company: Centum

Category: Human Resources & Recruitment

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-11-13

Expires: 2026-12-28

## Job Description

HR Jobs, Centum Jobs. Responsible for developing and leading talent acquisition strategies, overseeing recruitment processes, managing employer branding, and ensuring the organisation attracts and retains qualified professionals. Requires a degree in Human Resource Management, Business Administration, or a related field. This is a full-time, on-site position based in Nairobi

### Key Responsibilities

- Lead end-to-end recruitment activities to deliver hiring targets across contact center operations and corporate functions.

- Drive high-volume hiring campaigns, successfully recruiting up to 200 employees per week while ensuring quality- of-hire and time-to-fill targets are achieved.

- Manage the full recruitment lifecycle, including sourcing, screening, interviewing, offer management and onboarding.

- Develop and execute innovative sourcing strategies to attract high-quality talent across agents, specialists and leadership roles.

- Partner with hiring managers to understand workforce requirements and ensure timely fulfilment of approved vacancies.

- Build and maintain robust talent pipelines to support business growth, ramp-ups and replacement hiring.

- Monitor recruitment metrics and implement initiatives to improve hiring efficiency, candidate quality and recruiter productivity.

- Lead and develop the Talent Acquisition team to ensure consistent delivery against recruitment objectives.

- Manage relationships with recruitment agencies, job boards, universities and other talent sourcing partners.

- Champion employer branding initiatives to enhance the organization’s ability to attract and retain top talent.

Qualifications

- Bachelor’s degree in human resources, Business Administration, Psychology, or a related field.

- Minimum of 5 years’ experience in talent acquisition, recruitment, or workforce planning, preferably within a BPO, Contact Centre or high-growth environment.

- Demonstrated experience managing high-volume recruitment campaigns, with proven success in hiring at scale.

- Strong understanding of sourcing methodologies, employer branding and recruitment best practices.

- Experience recruiting both frontline and professional/non-agent talent.

- Excellent stakeholder management, communication and team leadership skills.

- Proficiency in Applicant Tracking Systems (ATS) and recruitment analytics.

### How to Apply

Click here to apply

## Apply

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