# DFS Product Specialist at KCB Bank Tanzania

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Company: KCB Bank Tanzania

Category: Banking & Financial Services

Location: Tanzania, Dar es Salaam, Dar es Salaam

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-16

Expires: 2026-08-28

## Job Description

Job Function Digital Financial Services, Product Management Designation DFS Product Specialist Level Specialist Employment Type Full Time Workplace Type Not specified Location Tanzania, United Republic of Job Role Job Title: DFS Product Specialist Position Overview The DFS Product Specialist supports the design, development, implementation, optimization, commercialization, and performance management of digital financial products and services. The role covers mobile banking, internet banking, digital payments, lending, savings, merchant solutions, agency banking, and emerging digital platforms. It involves supporting product lifecycle management, customer experience optimization, product testing, commercialization, stakeholder coordination, compliance, risk management, and product analytics. Key Responsibilities Product Development & Innovation Support the design and development of digital products and services across mobile banking, internet banking, digital payments, lending, savings, merchant solutions, agency banking, and emerging digital platforms. Conduct market research, customer analysis, and competitor benchmarking to identify product enhancement opportunities. Assist in preparing business requirements, product specifications, user stories, and business cases. Participate in ideation and innovation initiatives aimed at developing new digital solutions. Support the implementation of product roadmaps and innovation strategies. Product Lifecycle Management Support end-to-end product lifecycle management from concept development to launch and post-implementation review. Coordinate activities related to product enhancements, upgrades, releases, and optimization. Track product performance and recommend improvements based on customer feedback and business results. Maintain product documentation, workflows, and process maps. Ensure products remain competitive, relevant, and aligned with customer needs. Customer Experience & Journey Optimization Support customer journey mapping and experience optimization initiatives. Gather customer feedback and analyze product usage patterns to identify pain points and improvement opportunities. Work with UX/UI teams and digital channel teams to improve digital customer experience. Support initiatives aimed at increasing customer engagement, activation, and retention. Monitor customer satisfaction and adoption trends. Product Innovation & Commercialization Support product teams in translating innovation concepts into viable products and services. Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection. Monitor product adoption and performance following implementation. Contribute to commercialization and market rollout activities. Product Testing & Quality Assurance Coordinate User Acceptance Testing (UAT), pilot testing, and product validation activities. Document testing results and ensure issues are resolved before product deployment. Support quality assurance processes and release governance requirements. Monitor product performance after launch and coordinate issue resolution. Ensure smooth implementation of new features and enhancements. Commercialization & Product Growth Support go-to-market plans, awareness campaigns, and customer adoption initiatives. Monitor product uptake, active users, and digital transactions. Assist in preparing performance reports and product dashboards. Support initiatives that increase product usage, revenue generation, and customer engagement. Collaborate with sales and business teams to drive product adoption. Stakeholder & Partner Management Coordinate with internal stakeholders to ensure successful product delivery. Support management of relationships with fintechs, technology providers, mobile network operators (MNOs), and other ecosystem partners. Participate in product integration and partnership projects. Facilitate communication between business and technology teams during product development and implementation. Compliance & Risk Management Ensure products comply with regulatory requirements, internal policies, and governance standards. Support implementation of product controls and risk mitigation measures. Identify and escalate product-related operational and customer risks. Participate in audit, compliance, and review activities related to digital products. Reporting & Analytics Prepare regular product performance reports and management updates. Monitor key product KPIs, customer adoption metrics, transaction volumes, and revenue performance. Analyze customer behavior and usage trends to support data-driven decision-making. Maintain accurate product performance records and reporting dashboards. Qualifications Education Bachelor’s degree from a recognized university is required. Professional Qualifications Professional qualifications or experience in Product Management, Project Management, or Agile Practices are an added advantage. Master’s Degree A Master’s degree in a business-related field is an added advantage. Experience Minimum of 3 years of cumulative professional experience is required. Core Skills & Competencies Digital financial services Product development and innovation Product lifecycle management Digital banking and payments Customer experience and journey optimization Product testing and UAT Product commercialization Go-to-market planning Customer acquisition and product adoption Product performance analytics Business requirements and product specifications Stakeholder management Fintech and ecosystem partnerships Risk and compliance management Agile and project management practices Data-driven decision-making Application Information Job Identification: 6444 Job Category: Management Job Schedule: Full Time Posting Date: 14 August 2026 Application Deadline: 28 August 2026 at 8:00 PM Degree Level: Bachelor’s Degree Location: Tanzania, United Republic of Need Type RQ: Required AA: Added Advantage

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