# Deputy Manager, Reservations & Guest Relations Job CBK, Nairobi, Kenya Canonical URL: https://primejobalerts.com/jobs/deputy-manager-reservations-guest-relations-job-cbk-nairobi-kenya Company: CBK, Nairobi, Kenya Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-07-27 Expires: 2026-09-11 ## Job Description Job Purpose The role holder will be responsible for managing the reservation process and ensuring a seamless customer experience. The Head reservations will optimize space allocation, coordinate and organize meetings, workshops, seminars, conventions, conferences, corporate meetings and all other Institutional events. ### Key Duties and Responsibilities Strategic Responsibilities - Develop guest experience standards and reservation policies. - Analyse trends in facility utilization for planning and reporting. - Support digital transformation of reservation processes to enhance efficiency. - Develop linkages with international and local travel & hotel associations and organizations. - Strengthen existing and introduce new market driven business services. Technical and Operational Responsibilities - Effectively communicate and coordinate the section’s activities. - Supervise the reservations team and ensure accuracy in bookings. - Handle escalations and ensure customer satisfaction. - Collaborate with other departments to optimize resource allocation. - Lead and manage the logistical and administrative aspects of events and conference coordination. - Develop mechanism to retain existing and attract new conferencing clientele. - Provide support for guests and conference attendees by ensuring prompt and appropriate response to their needs. - Coordinate with the Head, Guest Relations to develop efficient processes to collect and promptly respond to guest feedback. - Develop a competitive rate card and pricing points for events and conferences in conjunction with other relevant managers including the Hospitality Services Manager. - Identify new event and conference opportunities for the organization and work to publicize and market the Client Experience Division. - Provide function sheets with a good lead time for effective provision of service by the supporting sections i.e. Hospitality Services, cleaning, gardening, ITD and security. - Resolve complex guest issues or complaints. - Hold regular meetings with the service vendor to discuss event bookings and client feedback. - Effectively market the Institute as a World class one stop Conference Venue. - Manage the Conference and events Budget. - Ensure prompt issuance of client’s invoices. Other Responsibilities - Coordinate activities for in-house Meetings and events. - Communicate the event schedules to Management and staff at the Institute. - Provide critical information on events to the Institute Management team. - Ensure proper record keeping and reporting on occupancy and revenue. - Any other duties allocated by Manager, Conference and Events. Qualifications - Bachelor’s Degree in Hospitality, Communication, Marketing, Public Relations or Related Work Experience - Minimum five (5) years’ experience in a similar role. - Demonstrable experience in Events Management. ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.