Deputy Head of Retail – Operations & Transformation Job Hotpoint
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Job description
Home » Jobs » Sales & Marketing Jobs In Kenya » Deputy Head of Retail – Operations & Transformation Job HotpointCandidates Testimonials – How C.S.S Got Me HiredHow Google Search To C.S.S Led Me to Land My Dream JobPosted on June 5, 2026How CV Writing Service Helped Collins Get a New Job Through C.S.SPosted on May 30, 2026From Nairobi To The Maldives: How George Landed An International Leadership Role Through CSSPosted on April 17, 2026Our ServicesRegister Your CV Here. It’s FreeInterview Preparation.We Help You Pass Your Next InterviewShort Courses. Gain In Demand SkillsNot Getting Interviews? Get Expert Help to Fix Your Job Search StrategyFree Trainings & EventsWorking with Corporate Staffing Services Effectively: How to Use a Recruitment Firm to Your Advantage (Free Online Event) (30th June 2026)Posted on June 11, 2026How to Manage Employees Who Perform Well But Resist Authority (Free Online Event) (17th June 2026)Posted on June 9, 2026Deputy Head of Retail – Operations & Transformation Job HotpointJob Title: Deputy Head of Retail – Operations & TransformationDate Posted: 30/06/2026Job Type: Full TimeEmployer: Hotpoint Appliances LtdIndustry: SalesSalary: OpenLocation: NairobiCountry: KenyaDeadline: 15/07/2026Job PurposeTo support the Head of Retail in driving operational excellence across the retail network by ensuring consistent execution, exceptional customer experience, strong operational governance, and continuous process improvement. The role combines hands-on retail operations with strong analytical capability, leveraging data to identify trends, drive actionable insights, and support informed decision-making. Through a disciplined focus on data quality, performance reviews, and operational excellence, the role will help deliver a scalable, efficient, and sustainable retail operation that enables business growth.Job Responsibility and AccountabilitiesDevelop, implement, and continuously improve retail operational standards, policies, procedures, and the Store Excellence Framework to ensure consistency across all outlets. Provide operational insights through analysis of store performance, profitability, labor productivity, space utilization, and operational efficiency. Monitor operational performance through regular store visits, audits, scorecards, and reviews, implementing corrective actions to address performance gaps. Drive operational discipline, efficiency, labor productivity, and profitability across the retail network while ensuring consistent execution regardless of store size or location. Lead retail transformation initiatives that improve operational efficiency, scalability, and customer experience. Review, redesign, and standardize retail processes, identifying opportunities for automation, digitization, and adoption of best-practice operating models. Develop and maintain operational playbooks, standard operating procedures, and scalable operating frameworks that support business growth. Lead change management initiatives to ensure successful implementation of new operating practices.Develop, implement, and monitor customer experience standards, service excellence initiatives, and store excellence frameworks across the retail network. Ensure consistent delivery of brand standards, customer service expectations, visual merchandising, and store presentation. Monitor customer feedback and service performance metrics, driving initiatives that enhance customer satisfaction, engagement, and service consistency.Support strategic decision-making through operational analysis, scenario modelling, and business cases for store openings, relocations, refurbishments, and closures. Evaluate store performance against business case assumptions and recommend improvement initiatives to maximize operational and financial performance.Build leadership capability across the retail network by identifying high-potential talent, supporting succession planning, and promoting knowledge sharing and best practices. Support workforce planning initiatives to ensure the retail function has the capability required to support future business growth.Lead operational readiness for new store openings, relocations, refurbishments, and store transitions. Develop and implement store opening and transition playbooks, ensuring all operational requirements, standards, and processes are embedded before launch. Support the successful integration of new stores into the retail operating model.Ensure compliance with company policies, operational standards, and governance
requirements
across all retail outlets. Conduct operational audits and compliance reviews while monitoring inventory accuracy, shrinkage, operational risks, and control effectiveness. Drive implementation of corrective actions, strengthen risk management frameworks, and maintain robust operational reporting across the retail network.Perform any other duties assigned by the supervisor in support of the Retail function.QualificationBachelor\’s degree in business administration, Retail Management, Operations Management, Commerce, Industrial Engineering, or related field.MBA or relevant postgraduate qualification will be an added advantage.Certification in Change Management, Lean Six Sigma, Project Management, Operational Excellence, or related disciplines will be an added advantage.Experience and Key
Skills
Minimum 8–10 years\’ experience within a multi-site retail environment.Demonstrated success leading multi-site retail operations with direct responsibility for store standards, people development, operational productivity, and customer experience.Proven experience leading process improvement and transformation initiatives.Experience managing teams across multiple locations.Strong understanding of customer experiences management and retail service standards.Experience developing leaders and building succession pipelines.Experience supporting retail expansion and operational scalability.Proven experience developing store managers and building high-performing retail teams.How to ApplyInterested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of email.🚨 Before You Apply for This Job…Need Help With Your CV?This job will attract 1000+ applicants.Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.🎯 Want to get an interview fast? Customize your CV specifically for this job.Using the same CV for every application will not get you interviews.Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.keSubject: CV Review & Upgrade.Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting. Using an A.I-generated CV but not getting interviews? & get it reviewed by our recruiters.Related Posts Business Administration Jobs In Kenya, Hotpoint Appliances Ltd Jobs in Kenya, Retail Management Jobs in Kenya Career Lessons & ExperiencesThe Interview I Almost Didn’t Attend That Changed My CareerPosted on June 25, 2026The Hardest Career Lesson I Learned: Being Good at Your Job Is Not EnoughPosted on June 18, 2026How Peter Broke Free from 7 Years of Career StagnationPosted on June 9, 2026Labour Laws – Know Your RightsCan an Employer Withdraw a Job Offer After You Have Resigned?Posted on June 25, 2026Your Employer Says the Company Is Struggling—Can They Legally Cut Your Salary?Posted on June 18, 2026What Are Your Rights When Your Position Is Declared Redundant?Posted on June 10, 2026Employer TestimonialsHow We Trained Inuka Africa’s Regional Managers on Ownership, Accountability & PerformanceSafaricom Sacco Recommends C.S.S Recruitment ServicesCold Stone & Dominos Pizza Testimonial On How We Have Recruited Key PositionsAAR Insurance Recomends Our Executive Recruitment ServicesHow We Trained Royal FloraHolland’s Sales TeamA.I CV Not Getting You Interviews?Professional CV Review + 3 Months of Free Recruitment Support.Many professionals are using A.I to write their CVs, expecting it to improve their chances of getting interviews — only to discover they are still not getting interviews.Let our recruitment team review your CV, fix what’s missing, and help position you for opportunities.Stop Guessing. Start With a Free CV Review. Career Strategies & Tips6 Crucial Labour Laws in Kenya Every Smart Employer Should Know5 Payroll Challenges International Businesses FaceBrowse Your Job CategoryAccounting JobsAdministration JobsAudit JobsBanking JobsCommunication JobsCredit Control JobsCustomer Service JobsDirector JobsDriver JobsEngineer JobsFinance JobsGraphic Designer JobsHealth & Safety JobsHotel JobsHuman Resource JobsInformation Technology JobsInternships JobsJournalism JobsLegal JobsLogistics JobsMedia JobsNGO JobsProcurement JobsPublic Relations JobsQuality Control JobsQuantity Surveyor JobsSales & Marketing JobsQuantit.