# Customer Support Officer Canonical URL: https://primejobalerts.com/jobs/customer-support-officer Company: Division:WASSHA MALAWI OPERATIONSDepartment: Workstation:CUSTOMER SERVICE LILONGWE Category: Administration & Office Support Location: Malawi Work type: Full-time Work arrangement: On-site Published: 2026-08-13 Expires: 2026-08-19 ## Job Description Home About Contact Jobs Blogs Login Home About Contact Jobs Blogs Login Home Jobs Customer Support Officer Customer Support Officer Posted on August 13, 2026 | Job ID: 3391 Application Deadline: 5 days left ### Job Description VACANCY ANNOUNCEMENT@ WASSHA MalawiPOSITION: CUSTOMER SUPPORT OFFICER Location: LilongweApplication Link: https://forms.gle/ga3u18BagfPEfctt81. JOB INFORMATIONOrganization: Division:WASSHA MALAWI OPERATIONSDepartment: Workstation:CUSTOMER SERVICE LILONGWEJob Title: Job Grade:CUSTOMER SUPPORT OFFICER ML3*Reports to: Direct Reports (Subordinates):CUSTOMER SUPPORT LEADER N/A2. JOB PURPOSECustomer Support Office will act as a link between the customers/agents and WASSHA through direct communication and through WASSHA’s Marketing Representatives (MRs).They will contribute to the sales of customers/agents in charge by understanding sales history, interacting with customers in order to increase sales, as well as timely address and/or report customer issues in order to maintain customer satisfaction.Support the Marketing representatives in the field to complete tasks which are assigned to them so that they can contribute to the sales.3. MAIN RESPONSIBILITIES OF THE JOBA) Managerial Responsibilities:N/AB) Functional Responsibilities: Interacting with the Customers/AgentsChecking the agent’s sales history and the reason behind it by regularly calling up the agents and/or gathering information through the MRs.Contribute directly to the sales by explaining WASSHA policies to the agent/customer and convincing the agent for higher sales.Explain the company’s values and policies to improve agent/customer understandingReceive incoming calls from agents/customers and troubleshooting to solve any customer related issues.Report information gathered from customers to immediate supervisor and sometimes the management and follow up to ensure and take responsibility that the reported queries are resolved.Supporting Marketing RepresentativesSupporting Marketing Representatives (MR) working in the field by responding to any queries they have.Checking task completion status of MRs assigned and notifying them of their progress and constantly reminding them of any required actions so as to successfully complete the daily assigned tasks.Following through with the MR until their day ends, on other specific supporting tasks defined in the CSO Manual.OthersNavigating through systems such as the WASSHA Sales Dashboard, google maps, MR task management tools in order to: update agent’s sales history, issue commissions to agents, monitor the MR’s progress.4.MINIMUM REQUIREMENTA) Minimum level of academic and professional qualification required to perform effectively in the role:Bachelor’s degree or equivalent in any fieldB) Minimum level of experience required to perform effectively in the role:2 years, preferably in the Solar Energy, Mobile Money or FMCG sectors5.WORKING RELATIONSHIPSA) Internal customers:ROLsB) External customers:Marketing representativesAgents / end users6.COMPETENCIESA) TechnicalPC skill (spreadsheets)Computer literacyKnowledge of customer service principles and practices.Basic computer skills including typing and using spreadsheets●B) FunctionalLanguageStandard: English, Chichewa and another local languagesC) BehaviouralProblem solvingIntegrityFollowing rules and policies (such as keeping confidential information)Excellent verbal communication skillsAbility to listen to the customers.Remain calm and polite when customers complain or yell at you over the phoneApplication Link: https://forms.gle/ga3u18BagfPEfctt8Application Closes: 19th August 2026 Apply Now Apply directly via email Auto Apply Register for automated application Save Job Save this job for later Job Highlights Not specified Not specified Competitive Closing: August 19, 2026 5 days left Other Jobs Secondary School Teacher New Posted: August 13, 2026 View Regional Supervisor New Posted: August 13, 2026 View Customer Service Care Officer New Posted: August 13, 2026 View Qualitative Health Researcher New Posted: August 13, 2026 View Project Coordinator New Posted: August 13, 2026 View Apply Apply directly via email Auto Apply Register for automated application Jobs Return to jobs list Mvungi Automated Job Application System by ICTech Computer Solutions. 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