# Customer Success Officer Job Centum Nairobi, Kenya

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Company: Centum Nairobi, Kenya

Category: Sales

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-20

Expires: 2026-10-04

## Job Description

### Key Accountabilities

- Coordinate and deliver seamless client onboarding, including setup, training and go-live support.

- Build and maintain strong client relationships through regular engagement, follow-ups and proactive communication.

- Monitor customer usage and adoption, identifying risks, challenges and opportunities to improve client outcomes.

- Partner with internal teams to resolve customer issues promptly and ensure a positive customer experience.

- Maintain accurate customer records and track key activities, risks, milestones and renewal opportunities.

- Gather and action customer feedback to support continuous improvement in service delivery and customer satisfaction.

- Develop and deliver customer support materials, training resources and user guidance to enhance product adoption.

- Prepare and maintain regular customer success reports, ensuring clear visibility of progress, performance and outstanding actions.

### Minimum Requirements

- Bachelor’s degree in Business, Marketing, BBIT or a related field.

- 1-3 years’ experience in Customer Success, Client Service, Service Delivery, Project Coordination or a similar customer-facing role.

- Strong communication and relationship management skills, with the ability to engage and support clients effectively.

- Strong organisational and execution skills, with the ability to manage multiple priorities and meet deadlines.

- Proficiency in CRM systems, Microsoft Excel and reporting tools such as Power BI or similar platforms.

- Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.

### How to Apply

Click Here to Apply

## Apply

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