# Customer Service Representative Job Teleperformance Mombasa, Kenya

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Company: Teleperformance Mombasa, Kenya

Category: Marketing & Communications

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-19

Expires: 2026-10-03

## Job Description

This role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer service and support via phone, online chat, or text.

### Key Responsibilities

- Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries via phone and through emails and chats.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out to enable you respond to customer inquiries efficiently.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Ensuring customer satisfaction and providing professional customer support.

- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

- Managing database records, drafting status reports on customer service issues.

- Data entry and research as required to troubleshoot customer problems. 

Requirements

- Minimum of 1 year experience in Customer Service

- Degree/Diploma in any related field

- Typing speed of 40WPM with accuracy of 90% and above

- C1 English and excellent grammar skills

- Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing

- Great people skills

- Proactive personality and self-motivator

- Quick learner with the ability to absorb extensive information on the brand’s history, product offerings and communications.

- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.

- Outstanding written and verbal communication skills, great phone etiquette and elevated speech

- Should be flexible to work in shifts both day and night.

### How to Apply

Click Here to Apply

## Apply

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