# Customer Service Officer Canonical URL: https://primejobalerts.com/jobs/customer-service-officer Company: Private Category: Administration & Office Support Location: Malawi Work type: Full-time Work arrangement: On-site Published: 2026-07-29 Expires: 2026-08-04 ## Job Description Home About Contact Jobs Blogs Login Home About Contact Jobs Blogs Login Home Jobs Customer Service Officer Customer Service Officer Posted on July 29, 2026 | Job ID: 3235 Application Deadline: 6 days left ### Job Description Customer Service Officer – Lilongwe BranchLifeCo Life Insurance Company Limited is a leading provider of life insurance, pension, and investment solutions in Malawi. We are seeking to recruit a suitably qualified, customer-focused, and highly motivated individual to join our team as a Customer Service Officer based at our Lilongwe Branch.Key ResponsibilitiesWelcome and assist clients and visitors in a professional and courteous manner.Respond to customer enquiries and provide accurate information on the Company’s products and services.Handle incoming telephone calls, emails, and correspondence, directing them to the appropriate personnel.Receive and process customer documents and applications.Ensure the reception and customer waiting area is clean, organized, and welcoming.Assist in resolving customer queries and escalate complex issues where necessary.Provide administrative support to the branch as assigned.Maintain high standards of customer service and uphold the Company’s values and brand.Qualifications and ExperienceMalawi School Certificate of Education (MSCE).Certificate or Diploma in Customer Service, Front Office Management, Business Administration, or a related field.Proficiency in Microsoft Office applications.Excellent communication and interpersonal skills.Strong organizational skills and attention to detail.Previous experience in a customer service or front office role will be an added advantage.Personal AttributesExcellent customer service orientation.Professional appearance and conduct.Friendly, courteous, and approachable.Honest, reliable, and able to maintain confidentiality.Able to work under minimal supervision and as part of a team.How to ApplyInterested candidates should submit one merged PDF document containing the following:Application LetterCurriculum Vitae (CV) with three refereesCopies of academic and professional certificatesCopy of National IDApplications should be addressed to:The Human Resources ManagerLifeCo Life Insurance Company LimitedApplications should be emailed to: careers@lifeco.mwClosing Date for Applications: 04th August, 2026.Only shortlisted candidates will be contacted.LifeCo Life Insurance Company Limited is an Equal Opportunity Employer. Apply Now Apply directly via email Auto Apply Register for automated application Save Job Save this job for later Job Highlights Not specified Not specified Competitive Closing: August 5, 2026 6 days left Other Jobs Medicine Store Assistant New Posted: July 29, 2026 View Lecturer – Computer Science New Posted: July 29, 2026 View Lecturer – Social Work New Posted: July 29, 2026 View Lecturer – Commerce New Posted: July 29, 2026 View Business Studies & Accounting Teacher New Posted: July 29, 2026 View Apply Apply directly via email Auto Apply Register for automated application Jobs Return to jobs list Mvungi Automated Job Application System by ICTech Computer Solutions. Helping Malawians reach opportunities with ease and dignity. Contact Us +265 882 659 516 info@ictechmw.com Blantyre, Malawi Follow Us Follow us on Facebook Follow us on X Subscribe to our YouTube channel Chat with us on WhatsApp Subscribe Subscribe Subscribe to our newsletter Get our latest updates and tips straight to your inbox! © 2026 Mvungi | All Rights Reserved. Developed by ICTech Computer Solutions Back to Top Scroll to Top ## Requirements Apply by email: careers@lifeco.mw ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.