# CUSTOMER SERVICE OFFICER

Canonical URL: https://primejobalerts.com/jobs/customer-service-officer-2

Company: Private

Category: Administration & Office Support

Location: Malawi

Work type: Full-time

Work arrangement: On-site

Published: 2026-07-29

Expires: 2026-08-02

## Job Description

CUSTOMER SERVICE OFFICER

LifeCo Life Insurance Company Limited

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LifeCo Life Insurance Company Limited

Job opportunity

CUSTOMER SERVICE OFFICER

LifeCo Life Insurance Company Limited

Lilongwe

Full time

Apply by Aug 04, 2026

Free

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### Job Description

JOB DESCRIPTIONLifeCo Life Insurance Company Limited is a leading provider of life insurance, pension, and investment solutions in Malawi. We are seeking to recruit a suitably qualified, customer-focused, and highly motivated individual to join our team as a Customer Service Officer based at our Lilongwe Branch.KEY RESPONSIBILITIESWelcome and assist clients and visitors in a professional and courteous manner.Respond to customer enquiries and provide accurate information on the Company's products and services.Handle incoming telephone calls, emails, and correspondence, directing them to the appropriate personnel.Receive and process customer documents and applications.Ensure the reception and customer waiting area is clean, organized, and welcoming.Assist in resolving customer queries and escalate complex issues where necessary.Provide administrative support to the branch as assigned.Maintain high standards of customer service and uphold the Company's values and brand.

### Requirements

QUALIFICATION & EXPERIENCE REQUIREDMalawi School Certificate of Education (MSCE).Certificate or Diploma in Customer Service, Front Office Management, Business Administration, or a related field.Proficiency in Microsoft Office applications.Excellent communication and interpersonal skills.Strong organizational skills and attention to detail.Previous experience in a customer service or front office role will be an added advantage.PERSONAL ATTRIBUTESExcellent customer service orientation.Professional appearance and conduct.Friendly, courteous, and approachable.Honest, reliable, and able to maintain confidentiality.Able to work under minimal supervision and as part of a team.HOW TO APPLYInterested candidates should submit one merged PDF document containing:Application Letter.Curriculum Vitae (CV) with three referees.Copies of academic and professional certificates.Copy of National ID.Applications should be addressed to:The Human Resources ManagerLifeCo Life Insurance Company LimitedEmail: careers@lifeco.mwClosing Date: 4th August 2026Only shortlisted candidates will be contacted.LifeCo Life Insurance Company Limited is an Equal Opportunity Employer.

About the employer

LifeCo Life Insurance Company Limited

No description provided.

Categories

Administration & Office

Business Administration

Office Assistant

Secretary

Receptionist

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## Requirements

Apply by email: careers@lifeco.mw

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