Customer Service Officer
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Customer Service Officer
Customer Service Officer
Posted on July 29, 2026 | Job ID: 3235
Application Deadline: 6 days left
Job Description
Customer Service Officer – Lilongwe BranchLifeCo Life Insurance Company Limited is a leading provider of life insurance, pension, and investment solutions in Malawi. We are seeking to recruit a suitably qualified, customer-focused, and highly motivated individual to join our team as a Customer Service Officer based at our Lilongwe Branch.Key ResponsibilitiesWelcome and assist clients and visitors in a professional and courteous manner.Respond to customer enquiries and provide accurate information on the Company’s products and services.Handle incoming telephone calls, emails, and correspondence, directing them to the appropriate personnel.Receive and process customer documents and applications.Ensure the reception and customer waiting area is clean, organized, and welcoming.Assist in resolving customer queries and escalate complex issues where necessary.Provide administrative support to the branch as assigned.Maintain high standards of customer service and uphold the Company’s values and brand.Qualifications and ExperienceMalawi School Certificate of Education (MSCE).Certificate or Diploma in Customer Service, Front Office Management, Business Administration, or a related field.Proficiency in Microsoft Office applications.Excellent communication and interpersonal skills.Strong organizational skills and attention to detail.Previous experience in a customer service or front office role will be an added advantage.Personal AttributesExcellent customer service orientation.Professional appearance and conduct.Friendly, courteous, and approachable.Honest, reliable, and able to maintain confidentiality.Able to work under minimal supervision and as part of a team.How to ApplyInterested candidates should submit one merged PDF document containing the following:Application LetterCurriculum Vitae (CV) with three refereesCopies of academic and professional certificatesCopy of National IDApplications should be addressed to:The Human Resources ManagerLifeCo Life Insurance Company LimitedApplications should be emailed to: careers@lifeco.mwClosing Date for Applications: 04th August, 2026.Only shortlisted candidates will be contacted.LifeCo Life Insurance Company Limited is an Equal Opportunity Employer.
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Job Highlights
Not specified
Not specified
Competitive
Closing: August 5, 2026
6 days left
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