Customer Service Executive - The Hidden Domus
The Hidden Domus
Job description
WE ARE HIRING!CUSTOMER SERVICE EXECUTIVEJoin our luxury hospitality team and create exceptional guest experiences in a premium serviced residence.JOB TYPEFull-Time (Probational Period)AVAILABILITYImmediate EmploymentWORK LOCATIONTrasacco, East Legon, Accra EnvironKEY REQUIREMENTS1. Minimum HND in any relevant field.2. Minimum 1 year experience in customer service within hospitality industry.3. Excellent communication and interpersonal skills.4. Strong problem-solving and organisational skills.5. Proficiency in Microsoft Office and Google Workspace.6. Willingness to work day/night shifts, weekends and public holidays.7. High integrity, attention to detail and a passion for excellent guest service.KEY RESPONSIBILITIES1. Manage guest enquiries via phone, email, chat and social media.2. Handle reservations, booking confirmations and payment verifications.3. Coordinate guest check-ins and check-outs, including concierge services.4. Maintain accurate booking records and OTA calendars.5. Monitor guest reviews and resolve concerns professionally.6. Provide information on facilities, local attractions and airport transfers.7. Ensure the highest level of guest satisfaction at all times.8. Oversee housekeeping routines to ensure cleanliness and presentation standards are met.APPLICATION DEADLINE11TH NOVEMBER 2026Only shortlisted applicants will be contacted.READY TO JOIN OUR TEAM?Send your CV and a cover note to:myhome@squaremilehomes.comFOR ENQUIRIES, CALL OR WHATSAPP:024 601 5416