# Customer Service Engineer Job Solenis Nairobi, Kenya

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Company: Solenis Nairobi, Kenya

Category: Accounting

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-07-24

Expires: 2026-09-07

## Job Description

### Key Responsibilities

- Support the Customer Value proposition in its local and international development and deployment.

- Spearhead Food and Beverage related technical projects at local and regional level and at key customers.

- Manage and support, together with the local DSM, the Global and regional strategy implementation.

- To be responsible for the local deployment of selected international projects.

- To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs.

- Equipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost.

- Giving Technical/Engineering and budget advice to the team and ensuring that the required equipment is available to the customer within agreed timelines.

- Putting in place optimization initiatives to ensure that equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing        

- Carried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace/maintain to reduce plant break down

- Generate plant performance report/review the reports and respond to reports and present the same to management.

- Attend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians.

- Address client concerns and ensure the resolution of issues in a timely manner.

- Carrying out hygiene audits and proposing action plans to improve clients’ processes

- Carry out market analysis and assessment of competitor activities.

- Retain accounts through the development of strong relationships with key decision makers

Key Competencies

- Engineering: Proficiency in using various software to design and interpret engineering drawings.

- Technical Skills: Strong knowledge of mechanical and electrical engineering principles.

- Computer Skills: Ability to work with engineering software and various applications to troubleshoot and resolve technical issues.

- Mechanical Skills: Understanding of machine operations and functionality.

- Troubleshooting: Ability to run diagnostic tests and identify the root causes of errors or malfunctions.

- Time Management: Efficiently managing personal workload and resolving client issues promptly to minimize downtime.

- Organizational Skills: Keeping track of common issues and maintaining accurate reports.

- Communication Skills: Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation.

- Language: Fluency in French is a must.

### Qualifications

- Graduate degree in Engineering.

- 3–5 years of experience in engineering in a B2B setup.

### How to Apply

Click Here to Apply

## Apply

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