Customer Relationship Assistant Manager
NTEMBA24
Job description
WE ARE HIRING!!
CUSTOMER RELATIONSHIP ASSISTANT MANAGER
Company: NTEMBA24
Department: Retail & Marketing
Location: Lusaka, Zambia
Employment Type: Full-Time
Reports To: Customer Relationship Manager
Supervises: CRM Coordinators & CRM Assistants
ABOUT NTEMBA24
NTEMBA24 is a growing fashion retail business focused on great quality, best price and exceptional customer experience.
We are looking for a proactive, organised and performance-driven CRM Assistant Manager to support the CRM Manager in managing daily CRM operations, customer engagement, loyalty and retention activities.
REQUIREMENTS
- Minimum Diploma in Marketing, Business Management, Customer Relationship Management, Communications or related field.
- Experience in CRM, customer service, sales, retail or call-centre operations.
- Previous supervisory or team leadership experience is an advantage.
- Good understanding of WhatsApp Business, CRM systems and customer data management.
- Strong communication and interpersonal skills.
- Strong analytical, organisational and problem-solving abilities.
- Ability to manage KPIs, deadlines and team performance.
- Customer-focused, disciplined and highly accountable.
WHO WE ARE LOOKING FOR
We are looking for someone who is hands-on, disciplined, customer-focused and strong in team coordination, with the ability to turn CRM strategy into consistent daily execution.
APPLICATION
Send your CV and cover letter to
Closing Date: September 11, 2026
Only shortlisted candidates will be contacted.