# Customer Project Manager Job Airtel, Nairobi, Kenya Canonical URL: https://primejobalerts.com/jobs/customer-project-manager-job-airtel-nairobi-kenya Company: Airtel, Nairobi, Kenya Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-07-25 Expires: 2026-09-08 ## Job Description ### Responsibilities Customer Project Delivery - Manage the end-to-end lifecycle of customer projects from initiation through implementation and closure. - Ensure delivery of projects within agreed scope, timelines, cost, and quality standards. - Coordinate internal teams to ensure successful deployment of customer solutions. Customer Engagement and Relationship Management - Serve as the primary point of contact for customers during project delivery. - Manage customer expectations and maintain regular communication on project progress. - Build strong relationships with customer stakeholders to ensure satisfaction and trust   Project Planning and Execution - Develop project plans, schedules, and resource requirements. - Define project milestones, deliverables, and implementation timelines. - Ensure project activities are executed according to plan. Stakeholder Coordination - Coordinate across internal teams including engineering, operations, sales, and support. - Facilitate collaboration between customer teams and internal technical specialists. - Ensure alignment between customer requirements and internal capabilities. Risk and Issue Management - Identify potential risks and issues affecting project delivery - Implement mitigation strategies and escalate critical issues when necessary. - Manage project changes and scope adjustments in coordination with stakeholders.. Vendor and Resource Management - Manage third-party vendors and technology partners involved in project delivery. - Ensure vendor deliverables meet contractual and technical requirements. Project Monitoring and Reporting - Monitor project performance against defined KPIs and milestones. - Provide regular progress updates to customers and internal management. - Ensure proper documentation and closure of projects Qualifications Education - Bachelor’s degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration - Master’s degree or MBA is an advantage - PMP certified is mandatory Experience - 5–10 years of experience in ICT, telecom, or technology product management - Experience in enterprise solutions - Exposure to telecommunications or digital services industry preferred - Broad technical knowledge of managed data networks and associated services like Cloud, Security, Unified - Communication - Strong communications skills, particularly related to articulating project strategy, risks and mitigation to both internal and customer management and decision makers.  ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.