Customer Project Manager Job Airtel, Nairobi, Kenya

Job description

Responsibilities

Customer Project Delivery

• Manage the end-to-end lifecycle of customer projects from initiation through implementation and closure.
• Ensure delivery of projects within agreed scope, timelines, cost, and quality standards.
• Coordinate internal teams to ensure successful deployment of customer solutions.

Customer Engagement and Relationship Management

• Serve as the primary point of contact for customers during project delivery.
• Manage customer expectations and maintain regular communication on project progress.
• Build strong relationships with customer stakeholders to ensure satisfaction and trust  

Project Planning and Execution

• Develop project plans, schedules, and resource requirements.
• Define project milestones, deliverables, and implementation timelines.
• Ensure project activities are executed according to plan.

Stakeholder Coordination

• Coordinate across internal teams including engineering, operations, sales, and support.
• Facilitate collaboration between customer teams and internal technical specialists.
• Ensure alignment between customer requirements and internal capabilities.

Risk and Issue Management

• Identify potential risks and issues affecting project delivery
• Implement mitigation strategies and escalate critical issues when necessary.
• Manage project changes and scope adjustments in coordination with stakeholders..

Vendor and Resource Management

• Manage third-party vendors and technology partners involved in project delivery.
• Ensure vendor deliverables meet contractual and technical requirements.

Project Monitoring and Reporting

• Monitor project performance against defined KPIs and milestones.
• Provide regular progress updates to customers and internal management.
• Ensure proper documentation and closure of projects

Qualifications

Education

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration
• Master’s degree or MBA is an advantage
• PMP certified is mandatory

Experience

• 5–10 years of experience in ICT, telecom, or technology product management
• Experience in enterprise solutions
• Exposure to telecommunications or digital services industry preferred
• Broad technical knowledge of managed data networks and associated services like Cloud, Security, Unified
• Communication
• Strong communications skills, particularly related to articulating project strategy, risks and mitigation to both internal and customer management and decision makers. 

How to Apply

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