OH
Healthcare & Medical
Customer Experience Intern- Kisii Job Oasis Healthcare
Oasis Healthcare
Kenya
Full-time
On-site
Posted: 1 month ago
Expires: Oct 24, 2026
Salary:
Not listed
Job description
Customer Service Jobs. Oasis Healthcare Jobs. Customer Experience Intern supporting patient engagement and feedback collection, requiring a Bachelor’s degree in Customer Experience or related field with graduation within the last 2 years, in a healthcare environment, on-site role in Kisii.
Overall Responsibility
- Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards.
Key Responsibilities
- Support the delivery of excellent patient and customer experience across the facility.
- Welcome, guide, and assist patients and visitors with general service-related inquiries.
- Collect, document, and follow up on patient feedback, complaints, and compliments.
- Assist in monitoring customer experience and identifying service gaps.
- Support customer satisfaction surveys and other customer experience initiatives.
- Escalate customer concerns requiring further intervention to the appropriate supervisor.
- Maintain accurate customer experience records and assist in preparing reports.
- Support implementation of customer experience improvement initiatives.
- Perform any other duties assigned by the supervisor.
Job Qualifications & Skills
- Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration, or a related field.
- Must have graduated within the last two (2) years.
- Excellent communication and interpersonal skills.
- Good listening and problem-solving skills.
- Professional, courteous, and confident in dealing with people.
- Good computer skills and attention to detail.
- A proactive, enthusiastic, and willing-to-learn attitude.
How to Apply
Interested and qualified candidates should forward their CV to: hr@oasishealthcaregroup.com using the position as subject of email.