# Customer Care Representatives - Germany

Canonical URL: https://primejobalerts.com/jobs/customer-care-representatives-germany

Company: BrighterMonday Consulting

Category: Marketing & Communications

Location: Kenya, Outside Kenya, Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-06-04

Expires: 2026-09-02

## Job Description

Responsibilities

- Handle customer inquiries via phone, email, and live chat.

- Respond promptly to customer questions and follow up on unresolved cases.

- Provide product information, usage guidance, and troubleshooting support.

- Assist customers with after-sales issues, returns, and warranty-related concerns.

- Create, manage, and follow up on support tickets until resolution.

- Escalate complex issues and provide timely feedback to relevant teams.

- Collect customer feedback and report recurring issues for process improvement.

- Meet email, call, and chat performance targets.

- Maintain accurate records of customer interactions.

- Provide remote support and guidance through video calls when required.

Requirements
- College diploma/degree or higher.

- Fluent in English and German (B2/C1 level or above) with excellent verbal and written communication skills.

- Neutral or American-accent English is preferred.

- Minimum 1 year of customer service, technical support, or after-sales experience.

- Strong problem-solving, communication, and customer service skills.

- Ability to learn product knowledge and troubleshooting procedures quickly.

- Technical support experience preferred.

- Comfortable working European and American time zones, including weekends or night shifts when required.

- Professional appearance and comfortable with video-based customer support.

- Reliable, responsible, and committed to long-term employment.
​As part of the screening process, we kindly request that you record and share a short introduction video in German (1–2 minutes). In your video, please briefly introduce yourself and cover the following:

- Your name and current location

- Your experience in customer service or related roles

- Your German language proficiency

- Why are you interested in this position?
​

BenefitsSalary: Ksh50,000ksh gross + Bonuses depending on the campaign (full-time)
Contract: Long term 
Location: Onsite 

## Requirements

Unspecified
1

## Apply

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