# Customer Care Representatives - French- English

Canonical URL: https://primejobalerts.com/jobs/customer-care-representatives-french-english

Company: BrighterMonday Consulting

Category: Marketing & Communications

Location: Kenya, Outside Kenya, Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-06-04

Expires: 2026-09-02

## Job Description

Responsibilities

- 
Handle customer inquiries via phone, email, and live chat.

- Respond promptly to customer questions and follow up on unresolved cases.

- Provide product information, usage guidance, and troubleshooting support.

- Assist customers with after-sales issues, returns, and warranty-related concerns.

- Create, manage, and follow up on support tickets until resolution.

- Escalate complex issues and provide timely feedback to relevant teams.

- Collect customer feedback and report recurring issues for process improvement.

- Meet email, call, and chat performance targets.

- Maintain accurate records of customer interactions.

- Provide remote support and guidance through video calls when required.

Requirements
- College diploma/degree or higher.
- Fluent in English and French (B2/C1 level or above) with excellent communication skills.
- Neutral English accent with the ability to communicate effectively with European and American customers.
- Minimum 1 year of customer service, after-sales, or technical support experience.
- Strong customer service mindset, patience, and professionalism.
- Technical support experience required; STEM background preferred.
- Fast learner with strong troubleshooting abilities.
- Able to work European and American business hours.
- Professional appearance and comfortable appearing on video calls.
- High level of reliability, stability, and accountability.As part of the screening process, we kindly request that you record and share a short introduction video in French (1–2 minutes). In your video, please briefly introduce yourself and cover the following:

- Your name and current location
- Your experience in customer service or related roles
- Your French language proficiency
- Why are you interested in this position?Benefits

Pay: Ksh.35,000 gross + Bonuses depending on the campaign (full-time)
Contract: Long term 
Location: Onsite 

## Requirements

Unspecified
1

## Apply

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