Customer Care Representatives - French- English

Job description

Responsibilities

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  • Handle customer inquiries via phone, email, and live chat.
    
  • Respond promptly to customer questions and follow up on unresolved cases.
    
  • Provide product information, usage guidance, and troubleshooting support.
    
  • Assist customers with after-sales issues, returns, and warranty-related concerns.
    
  • Create, manage, and follow up on support tickets until resolution.
    
  • Escalate complex issues and provide timely feedback to relevant teams.
    
  • Collect customer feedback and report recurring issues for process improvement.
    
  • Meet email, call, and chat performance targets.
    
  • Maintain accurate records of customer interactions.
    
  • Provide remote support and guidance through video calls when required.
    
  
  Requirements
• College diploma/degree or higher.
• Fluent in English and French (B2/C1 level or above) with excellent communication skills.
• Neutral English accent with the ability to communicate effectively with European and American customers.
• Minimum 1 year of customer service, after-sales, or technical support experience.
• Strong customer service mindset, patience, and professionalism.
• Technical support experience required; STEM background preferred.
• Fast learner with strong troubleshooting abilities.
• Able to work European and American business hours.
• Professional appearance and comfortable appearing on video calls.
• High level of reliability, stability, and accountability.

As part of the screening process, we kindly request that you record and share a short introduction video in French (1–2 minutes). In your video, please briefly introduce yourself and cover the following:

• Your name and current location
• Your experience in customer service or related roles
• Your French language proficiency
• Why are you interested in this position?

Benefits

Pay: Ksh.35,000 gross + Bonuses depending on the campaign (full-time)
Contract: Long term 
Location: Onsite 

Requirements

Unspecified 1