# Customer Care Representatives - English

Canonical URL: https://primejobalerts.com/jobs/customer-care-representatives-english

Company: BrighterMonday Consulting

Category: Marketing & Communications

Location: Kenya, Outside Kenya, Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-06-04

Expires: 2026-09-02

## Job Description

Responsibilities

- Handle customer inquiries via phone, email, and live chat.

- Assist customers with product information and order placement.

- Respond to customer questions and resolve issues on time.

- Collect and report customer feedback and complaints.

- Support e-commerce after-sales service activities.

- Maintain product knowledge and complete assigned tasks.

Requirements
- No gender limitation.

- College diploma/degree or higher.

- Fluent in English with strong communication skills.

- At least 1 year of customer service, sales, or pre-sales experience.

- Familiarity with e-commerce after-sales support processes.

- Customer-focused, reliable, and highly stable.

- Ability to handle multiple customer interactions efficiently.

- American accent and fluency in it is key.
As part of the screening process, we kindly request that you record and share a short introduction video in English (1–2 minutes). In your video, please briefly introduce yourself and cover the following:

- Your name and current location

- Your experience in customer service or related roles

- Why are you interested in this position?

BenefitsSalary: Ksh.30,000ksh gross + Bonuses depending on the campaign (full-time)
Contract: Long term 
Location: Onsite 

## Requirements

Unspecified
1

## Apply

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