Customer Care Representatives - English

Job description

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
  
• Assist customers with product information and order placement.
  
• Respond to customer questions and resolve issues on time.
  
• Collect and report customer feedback and complaints.
  
• Support e-commerce after-sales service activities.
  
• Maintain product knowledge and complete assigned tasks.
  

Requirements

• No gender limitation.
  
• College diploma/degree or higher.
  
• Fluent in English with strong communication skills.
  
• At least 1 year of customer service, sales, or pre-sales experience.
  
• Familiarity with e-commerce after-sales support processes.
  
• Customer-focused, reliable, and highly stable.
  
• Ability to handle multiple customer interactions efficiently.
  
• American accent and fluency in it is key.
  

As part of the screening process, we kindly request that you record and share a short introduction video in English (1–2 minutes). In your video, please briefly introduce yourself and cover the following:

• Your name and current location
  
• Your experience in customer service or related roles
  
• Why are you interested in this position?
  

BenefitsSalary: Ksh.30,000ksh gross + Bonuses depending on the campaign (full-time)
Contract: Long term 
Location: Onsite 

Requirements

Unspecified 1