# Customer Care Rep Job City Eye Hospital Canonical URL: https://primejobalerts.com/jobs/customer-care-rep-job-city-eye-hospital Company: How to Manage Employees Who Perform Well But Resist Authority (Free Online Event) (17th June 2026)Posted on June 9, 2026 Category: Accounting Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-06-05 Expires: 2026-08-15 ## Job Description Skip to contentHomeEmployersExecutive Search & HeadhuntingRecruitment ServiceJob Advertising ServiceHR Consultancy ServicePayroll ServiceEmployer Of Record ServiceStaff OutsourcingCandidatesBrowse Latest JobsProfessional CV Writing ServiceUpload Your CV Today. 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Get Expert Help to Fix Your Job Search StrategyFree Trainings & EventsWorking with Corporate Staffing Services Effectively: How to Use a Recruitment Firm to Your Advantage (Free Online Event) (30th June 2026)Posted on June 11, 2026How to Manage Employees Who Perform Well But Resist Authority (Free Online Event) (17th June 2026)Posted on June 9, 2026Customer Care Rep Job City Eye HospitalJob Title: Customer Care RepresentativeDate Posted: 01/07/2026Job Type: Full TimeEmployer: City Eye HospitalIndustry: Customer ServiceSalary: OpenLocation: NairobiCountry: KenyaDeadline: 17/07/2026Overall Purpose of the RoleTo offer exceptional customer care services at the Front office to clientsMain Duties and ResponsibilitiesTechnical SkillsCustomer ServiceReceive and welcome clients at the front office and determine their needs.Direct clients to service points as appropriate.Answer promptly incoming calls assisting the caller or directing them as appropriate.Register patients into the hospital and ERP system.Retrieve patient’s files using the patient numbers,Daily return and storage of files as per set Standard Operating Procedures.Print and open files for new patients.Review patients’ notes to determine appropriate service sought.Schedule appointments for patients and ensure that details are well communicated to them; verbally and through their appointment cards.Bill patients for consultation and ensure that the payments are received through Mpesa or the banking system.Carry out reconciliations for all the monies received and sharing the reports of the same at the end of the day with the accounts department.Provide feedback to the Front Office Coordinator on company policies and procedures, and constantly look out for potential changes which could improve operational efficiency at the Front Office.Take part in company projects and/or any other duties as assigned by your Line Manager or any other person placed in authority over you.Soft SkillsPeople ManagementEnsure strong communication between staff, Line Managers and external partners to facilitate exchange of information and in order to implement change and improvements.Treat patients and visitors with empathy and assist them as appropriate.Customer serviceDevelop and oversee appropriate dealings through effective relations with the general public and all organization’s stake holders so as to always protect the reputation and image of City Eye Hospital and its subsidiaries.Take part in ensuring strict adherence to the Patient Waiting Time targets and making necessary follow ups to ensure that patients are attended to within the stipulated timelines.Process other departments’ ### requirements fast and efficiently.Maintain customer satisfaction ratings at or above department objective, at all times.Understand there is no situation extraordinary enough to excuse lack of courtesy toward any team member or colleagues from other department.Knowledge and ### Skills RequiredDiploma or higher In Sales and Marketing, Public Relations or any other social sciences.At least two years’ experience in a similar role.Ability to work effectively both independently and as part of a team.Demonstrated excellent customer care skillsStrong communication and customer service skillsProactive and assertive with strong relational and networking skills.Strong time management ### skills and self-motivation skillsAble to meet strict deadlines under minimal supervision.How to Applysend your CV and cover letter to: careers@cityeyehospital.or.ke🚨 Before You Apply for This Job…Need Help With Your CV?This job will attract 1000+ applicants.Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.🎯 Want to get an interview fast? 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Using an A.I-generated CV but not getting interviews? & get it reviewed by our recruiters.Related Posts City Eye Hospital Jobs in Kenya, Customer Care Jobs In Kenya, Customer Care Representative Jobs in Kenya Career Lessons & ExperiencesThe Interview I Almost Didn’t Attend That Changed My CareerPosted on June 25, 2026The Hardest Career Lesson I Learned: Being Good at Your Job Is Not EnoughPosted on June 18, 2026How Peter Broke Free from 7 Years of Career StagnationPosted on June 9, 2026Labour Laws – Know Your RightsCan an Employer Withdraw a Job Offer After You Have Resigned?Posted on June 25, 2026Your Employer Says the Company Is Struggling—Can They Legally Cut Your Salary?Posted on June 18, 2026What Are Your Rights When Your Position Is Declared Redundant?Posted on June 10, 2026Employer TestimonialsHow We Trained Inuka Africa’s Regional Managers on Ownership, Accountability & PerformanceSafaricom Sacco Recommends C.S.S Recruitment ServicesCold Stone & Dominos Pizza Testimonial On How We Have Recruited Key PositionsAAR Insurance Recomends Our Executive Recruitment ServicesHow We Trained Royal FloraHolland’s Sales TeamA.I CV Not Getting You Interviews?Professional CV Review + 3 Months of Free Recruitment Support.Many professionals are using A.I to write their CVs, expecting it to improve their chances of getting interviews — only to discover they are still not getting interviews.Let our recruitment team review your CV, fix what’s missing, and help position you for opportunities.Stop Guessing. 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Join Our Talent NetworkExecutive Career Coaching For ManagersJob Interview Preparation ServiceCandidates Success Stories: Job Placement By C.S.SProfessional. ## Requirements Apply by email: careers@cityeyehospital.or.ke ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.