# Customer Care Manager Canonical URL: https://primejobalerts.com/jobs/customer-care-manager-2 Company: Carbon Auto & Tyre Limited Category: Accounting Location: Malawi Work type: Full-time Work arrangement: On-site Published: 2026-08-11 Expires: 2026-08-15 ## Job Description Home About Contact Jobs Blogs Login Home About Contact Jobs Blogs Login Home Jobs Customer Care Manager Customer Care Manager Posted on August 10, 2026 | Job ID: 3326 Application Deadline: 3 days left ### Job Description VACANCY ANNOUNCEMENT@CARBON AUTO & TYRE LIMITED POSITION: CUSTOMER CARE MANAGER Location: LilongweJob Type: Full-TimeAbout the RoleCarbon Auto & Tyre Limited is seeking an experienced, customer-focused, and results-driven Customer Care Executive Manager to lead our customer service operations. The successful candidate will be responsible for developing and implementing customer experience strategies, managing the customer care team, and ensuring exceptional service delivery that strengthens customer loyalty and enhances the company’s reputation.Key ResponsibilitiesLead and manage the Customer Care DepartmentDevelop and implement customer service policies, procedures, and service standards.Monitor customer interactions and ensure timely resolution of complaints and inquiries.Analyze customer feedback and recommend initiatives to improve customer satisfaction.Train, mentor, and develop Customer Care Executives to achieve performance objectives.Collaborate with Sales, Workshop, and Operations teams to enhance customer experience.Drive customer retention and loyalty programs.Ensure compliance with company policies and customer service standards.Identify opportunities for process improvements and service excellence.Manage & record daily petty cash operations of the branchRecord and post daily sales of the branch. Qualifications & ExperienceBachelor's Degree in Business Administration, Marketing, Public Relations, Customer Service Management, or a related field.Minimum of 5 years' experience in customer service, with at least 2 years in a supervisory or managerial role.Strong knowledge of customer relationship management principles.Experience in the automotive industry will be an added advantage.Proficiency in Microsoft Office and customer management systems.Must have knowledge in accounting package(Tally). How to ApplyPlease send your CV and a cover letter to macheka@carbon365.com with the subject line: Application for Customer Care Executive Manager - [Your Name].Dateline for receiving applications is on 14th of August 2026. Apply Now Apply directly via email Auto Apply Register for automated application Save Job Save this job for later Job Highlights Not specified Not specified Competitive Closing: August 15, 2026 3 days left Other Jobs Farm Operations Officer New Posted: August 11, 2026 View Secondary School Teachers New Posted: August 11, 2026 View Bricklaying Instructor New Posted: August 11, 2026 View Receptionist New Posted: August 11, 2026 View Principal Civic Education New Posted: August 11, 2026 View Apply Apply directly via email Auto Apply Register for automated application Jobs Return to jobs list Mvungi Automated Job Application System by ICTech Computer Solutions. Helping Malawians reach opportunities with ease and dignity. Contact Us +265 882 659 516 info@ictechmw.com Blantyre, Malawi Follow Us Follow us on Facebook Follow us on X Subscribe to our YouTube channel Chat with us on WhatsApp Subscribe Subscribe Subscribe to our newsletter Get our latest updates and tips straight to your inbox! © 2026 Mvungi | All Rights Reserved. Developed by ICTech Computer Solutions Back to Top Scroll to Top ## Requirements Apply by email: macheka@carbon365.com ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.