# Customer Care Centre Officer Job Standard Bank, Nairobi, Kenya

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Company: Standard Bank, Nairobi, Kenya

Category: Banking & Financial Services

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-17

Expires: 2026-10-02

## Job Description

Job Description

- As a Customer Care Centre Officer, you will be responsible for: – Handling and resolving client queries and complaints across Email and Social Media channels with professionalism and efficiency

- Managing investigations (Levels 1 and 2) in accordance with established protocols and delivering high-quality service within agreed service standards whilst meeting performance targets and maintaining compliance with risk, regulatory, and operational requirements. Documenting all interactions accurately and escalating complex matters appropriately.

### Qualifications

Type of Qualification: First Degree

Experience Required

- 1-2 years

- Experience in a customer service and sales role, preferably in a financial institution.

- Demonstrated experience in handling customer interactions, resolving queries, and delivering service excellence.

- Familiarity with customer relationship management systems and processes.

- At least six months of experience working in a Contact Centre environment in the financial services sector.

Additional Information

### Behavioural Competencies

- Articulating Information

- Convincing People

- Exploring Possibilities

- Following Procedures

- Interacting with People

- Making Decisions

- Showing Composure

- Understanding People

### Technical Competencies

- Active Listening

- Difficult Calls Management

- Electronic Communications & Devices

- Inbound Phone Statistics

- Query Resolution

- Telephone Caller Handling

### How to Apply

Click here to apply

## Apply

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