# Customer Care Agent

Canonical URL: https://primejobalerts.com/jobs/customer-care-agent

Company: iSON Zambia Limited

Category: Banking & Financial Services

Location: Zambia, Lusaka

Work type: Full-time

Work arrangement: On-site

Published: 2026-07-03

Expires: 2026-08-17

## Job Description

Customer Care Agent Jobs in Lusaka at iSON Zambia Limited iSON Zambia Limited is seeking dedicated individuals for customer care agent jobs in Lusaka . This part-time opportunity is ideal for candidates who are passionate about delivering exceptional customer service while working in a dynamic environment. Join a team that values professionalism, empathy, and continuous improvement. Role Overview and

### Key Responsibilities

As a Customer Care Agent, you will be the first point of contact for customers, ensuring their inquiries are handled courteously and efficiently. Your

### responsibilities

will include: Handling inbound customer calls with professionalism and respect Providing accurate and detailed information about products and services Gathering, verifying, and communicating customer information clearly and accurately Demonstrating empathy and delivering personalized service when needed Adhering to company call quality standards consistently Identifying and reporting potential improvements to enhance customer experience and operational productivity Maintaining excellent attendance and punctuality Meeting daily performance targets consistently

### Qualifications

and Candidate

### Requirements

To qualify for this role, applicants must meet the following criteria: Minimum of Grade 12 Certificate with at least five credits, including English and Mathematics A tertiary qualification is considered an advantage Age between 24 and 33 years Fluency in at least one of the following local languages: Tonga, Lozi, Lunda, Kaonde, or Luvale Residence within a 7 km radius of the office in Lusaka; applicants from areas beyond this radius, including Meanwood, Obama, Chainda (beyond the Clinic), Salama, Mtendere East, ZAF Lusaka, Makeni, Lilayi, Kanyama, Garden House, Chingwele, Zingalume, Chunga, and Chalala Apex, are not eligible Willingness to work in shifts Completion of a mandatory fingerprint verification process About the Position and Work Details This is a part-time position based in Lusaka, Zambia, within the Administration job category. The role requires flexibility to work shifts and a commitment to maintaining high-quality customer service standards. How to Apply for Customer Care Agent Jobs in Lusaka Interested candidates are invited to submit their CV along with copies of academic

### qualifications

via email to recruitment.zm@isonxperiences.com. Please ensure your application clearly demonstrates how you meet the

### requirements

outlined above.

## Requirements

Apply by email: recruitment.zm@isonxperiences.com

## Apply

Use the canonical Prime Job Alerts page for full application instructions and source verification.