CC
Information & Communication Technology
CRM Configuration Specialist/Trainer Job Calltronix Contact Nairobi, Kenya
Calltronix Contact Nairobi, Kenya
Kenya
Full-time
On-site
Posted: 1 hour ago
Expires: Sep 18, 2026
Salary:
Not listed
Job description
Position Objective
In this dual-role position, you will be responsible for configuring, customizing, and maintaining our CRM system (KatiCRM.) to meet business needs, as well as developing and delivering training to end-users to ensure effective adoption and usage.
Key Responsibilities
CRM Configuration & Support
- Configure CRM system settings, fields, workflows, dashboards, user roles, and access controls.
- Collaborate with stakeholders to gather and analyze business requirements.
- Customize CRM modules to align with business processes and best practices.
- Conduct system testing and troubleshoot technical issues or bugs.
- Coordinate with vendors or internal developers for advanced customization or integration tasks.
- Maintain system documentation, including change logs and configuration records.
Training & User Support
- Design, develop, and deliver comprehensive CRM training programs for users across departments.
- Create and share project training plan prior to the commencement of training
- Create and share a project training report at the end of the training
- Create user manuals, training materials, video tutorials, and job aids.
- Provide one-on-one and group training sessions, both in-person and virtually.
- Serve as the first point of contact for user support and guidance on CRM usage.
- Collect feedback from users and recommend improvements in system use or configuration.
Required Skills & Qualifications
- Degree in Information Technology, Business, Computer Science or related field.
- Strong understanding of CRM processes (sales, marketing, service).
- Excellent communication and presentation skills.
- Ability to translate technical concepts into user-friendly language.
- Proficient in documentation and training content creation.
Preferred Qualifications
- CRM certification (e.g., Salesforce Admin, Dynamics 365 Functional Consultant).
- Experience with data migration, reporting, or CRM integrations.
- Familiarity with change management and user adoption strategies.
- 2+ years of experience