Collections and Recovery Officer at Fin Tanzania

Job description

As Collections and Recovery Officer, you will play a central role in protecting the health of the company's loan book. This position requires strong negotiation skills and a disciplined, structured approach to recovery. The ideal candidate should possess sound analytical judgement, practical experience in debt recovery or collections, and preferably a background in the microfinance or lending sector, having dealt with delinquent accounts through to full resolution. Key Responsibilities And Duties2. Legal and Asset Recovery:3. Collections and Records Management:4. Reporting:5. General Duties: Customer Engagement and Recovery: Take ownership of an assigned portfolio of delinquent accounts, contacting customers proactively as soon as payments fall due or begin to lag Negotiate structured, realistic repayment plans that balance the interests of the customer with the company's right to recover what is owed Coordinate with company lawyers and external collection agencies to escalate matters and initiate legal action where accounts remain unresolved Work closely with legal and valuation teams on asset recovery and repossession processes where a loan is secured, ensuring the process is handled professionally and within the law Ensure every payment received is posted to the system correctly and without delay Maintain complete, accurate, and up to date records of all recovery and collections activity on each account Compile clear weekly and monthly reports on recovery performance and collections progress for management Provide any additional analysis or updates requested by your supervisor Take on any other responsibilities reasonably assigned in support of the company's broader recovery and collections objectives Required Skills And Qualifications Experience: Two to three years of experience in debt recovery or collections, preferably within the microfinance sector Knowledge and Education: Bachelor's degree in Finance, Business Administration, or a related field. Working knowledge of asset valuation and repossession processes Analytical Skills: Strong analytical skills and close attention to detail, with the ability to assess an account and judge the right course of action Communication and Negotiation: Excellent communication and negotiation skills, with the confidence to handle sensitive conversations professionally Integrity and Resilience: A high level of integrity, discretion, and resilience under pressure Benefits Of Joining Us Impact: Join us in making a real difference in the lives of millions of people across Africa. Your work here will have a lasting and meaningful impact on communities and individuals Innovation: Be part of a forward thinking team that embraces innovation and is constantly exploring new ways to drive financial inclusion Growth: We are growing rapidly, and there are plenty of opportunities for career development and advancement within our organization Diversity: We celebrate diversity and foster an inclusive work environment where every voice is valued Commitment: We are committed to your success and well being, offering competitive compensation, benefits, and a supportive work culture Please note that this position is open to Tanzanian nationals only. Applications must be submitted by 20th September 2026, at 11:00 PM. Applications received after this deadline will not be considered.