# Client Operations Manager

Canonical URL: https://primejobalerts.com/jobs/client-operations-manager

Company: Africa Global Logistics

Category: Manufacturing, Transport & Logistics

Location: Uganda, Kampala, Central Region

Work type: Full-time

Work arrangement: On-site

Published: 2026-10-15

Expires: 2026-11-11

## Job Description

### Key Duties and Responsibilities

 
- Lead the day-to-day delivery of logistics services for an assigned client portfolio. 
- The Client Operations Manager guides the operations team, maintains service quality, and monitors commercial performance from receipt of client instructions through file completion and invoicing. Team Leadership

 
- Allocate work, monitor workloads and deadlines, and set clear expectations. 
- Coach team members, review performance, and support their development. 
- Coordinate approved recruitment and induction with HR and the relevant manager. 
- Apply people-management procedures and ensure effective handovers. Client Service

 
- Manage operational communication with clients and understand their service requirements. 
- Review client instructions against approved quotations, tariffs and agreed requirements; obtain any missing information before processing. 
- Provide regular progress updates and promptly communicate operational issues. 
- Coordinate with Sales on new clients, services or changes requiring quotations, and support Credit Control with payment follow-up when needed. Operations and File Management

 
- Monitor files from opening to completion, confirm readiness, and escalate credit or approval concerns. 
- Allocate tasks, track progress, and ensure physical documents and system records are complete and accurate. 
- Ensure procedures are followed, resolve issues within the role’s authority, and select suppliers in line with approved quotations and client preferences. 
- Maintain orderly records and ensure files are archived at least monthly. Commercial Control and Reporting

 
- Monitor work against approved quotations, expected gross margins and disbursements. 
- Review supplier costs, client invoices and supporting documents before approval or submission. 
- Track costs against the unit budget and alert the relevant manager and Sales to quotation or profitability concerns. 
- Prepare or review reports on file progress, service performance, costs and agreed performance measures. Escalation and Improvement

 
- Resolve operational issues within the role’s scope and promptly escalate risks affecting service, invoicing, clients or business performance. 
- Recommend practical improvements to processes, controls, systems and resources. 
- Timely, accurate and compliant processing of client files. 
- Quality and timeliness of client updates and issue resolution. 
- Accuracy of file documentation, system records, invoices and disbursements. 
- Control of unit costs and delivery against agreed gross-margin expectations. 
- Team performance, development and completion of required reporting. 

### Qualifications, Skills and Experience

 
- At least five years of experience in clearing and forwarding, freight forwarding or logistics operations. 
- Experience coordinating or supervising an operations team and managing client service delivery is an advantage. 
- A relevant diploma or degree in logistics, supply chain, business or a related field is an advantage. 
- Required Skills and Competencies 
- Strong written and verbal communication, including professional client correspondence and service updates. 
- Client relationship management, planning, coordination and follow-through. 
- Good attention to detail in documentation, system updates, invoicing and cost review. 
- Sound problem-solving, prioritisation and escalation judgement. 
- Ability to lead, coach and collaborate with a team and colleagues across departments. 
- Good working knowledge of Microsoft Office, email and relevant business systems. 
- Key Working Relationships 
- Systems and Tools 
- Business systems and reports used by the assigned unit, such as QlikView, SPOT or WAY where applicable; 
- Microsoft Office and email; Standard Operating Procedures; monthly cost reports; and relevant HR tools and documents. 

### About Organisation

 AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. Connecting the number 1 integrated logistics network in Africa AGL, to the global maritime transport leader MSC, can accelerate the logistical transformation of the continent.

## Requirements

bachelor degree
60

## Apply

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