# Clearing & Forwarding Manager Job AGL Nairobi, Kenya Canonical URL: https://primejobalerts.com/jobs/clearing-forwarding-manager-job-agl-nairobi-kenya Company: AGL Nairobi, Kenya Category: Accounting Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-08-25 Expires: 2026-10-09 ## Job Description Based in Nairobi and reporting to the head of international freight Forwarding, the C&F Manager will be responsible for leading and managing all Clearing & Forwarding operations, ensuring efficient customs clearance, import and export processing, regulatory compliance, operational excellence, customer satisfaction, and profitability. The role oversees the end-to-end movement of cargo through customs and logistics channels while ensuring compliance with local and international trade regulations and alignment with AGL operational standards. ### Key Responsibilities Specific duties will be:- - Manage and oversee all import and export customs clearance activities. - Ensure timely processing of customs declarations, permits, licenses, duty payments, and cargo release procedures. - Coordinate sea freight, air freight, road transport, and warehousing activities to ensure seamless cargo movement. - Monitor cargo status and proactively resolve delays, customs issues, and operational bottlenecks. - Ensure compliance with customer SOPs, operational procedures, and service level agreements. - Drive continuous improvement initiatives to enhance operational efficiency and service delivery. - Ensure full compliance with customs laws, revenue authority requirements, and international trade regulations. - Maintain effective working relationships with customs authorities, port authorities, government agencies, and regulatory bodies. - Monitor regulatory changes and ensure timely implementation within operations. - Lead customs audits and ensure accurate record keeping and documentation. - Mitigate operational and compliance risks associated with customs clearance activities. - Build and maintain strong relationships with key customers and stakeholders. - Handle escalated operational issues and customer complaints professionally and efficiently. - Work closely with commercial teams to support customer retention and business development. - Participate in customer reviews and operational performance meetings. - Ensure high levels of customer satisfaction through proactive communication and service excellence. - Monitor departmental profitability and operational costs. - Ensure accurate customer billing and supplier cost management. - Review and approve invoices related to customs duties, freight, transport, and other operational charges. - Develop cost-saving initiatives while maintaining service quality. - Support budgeting, forecasting, and financial performance reporting. - Manage relationships with shipping lines, airlines, transport providers, port operators, customs brokers, and other logistics partners. - Negotiate service improvements and resolve operational challenges with - Monitor supplier performance against agreed service levels. - Lead, coach, and develop the Clearing & Forwarding Qualifications - Business Degree - Diploma in Logistics and Distribution or equivalent ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.