# Claims Representative – IOH Job Cigna, Nairobi, Kenya Canonical URL: https://primejobalerts.com/jobs/claims-representative-ioh-job-cigna-nairobi-kenya Company: Cigna, Nairobi, Kenya Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-08-04 Expires: 2026-09-18 ## Job Description Job Summary - As a Claims Representative, you will assess, process, and adjust medical claims accurately and efficiently while ensuring compliance with company policies, quality standards, and service level commitments. - Reporting to the Claims Supervisor, you will work closely with global colleagues to deliver excellent customer outcomes and maintain the highest standards of confidentiality and accuracy. ### Key Responsibilities - Review, assess, and process medical claims accurately and within agreed turnaround times. - Maintain accurate data entry across multiple systems. - Apply analytical thinking and sound judgment when evaluating claims. - Manage workload effectively while meeting quality and productivity targets. - Escalate complex or unclear claims as appropriate. - Identify opportunities to improve processes and efficiency. - Communicate professionally with internal stakeholders. - Support a positive, collaborative team environment. - Adhere to confidentiality requirements when handling sensitive medical information. Qualifications Education - Bachelor’s Degree in Business, Healthcare Administration, Insurance, Finance, or a related field. Language Skills - Fluent in English. - Additional languages such as French, Portuguese, Spanish, German, or Arabic are an advantage. Key Skills - Attention to detail and accuracy - Analytical thinking and problem-solving - Time management and organization - Ability to work across multiple systems - Adaptability and learning agility - Collaboration and teamwork - Customer focus - Integrity and confidentiality Why Join Cigna? - Hybrid and multicultural working environment - Comprehensive medical and wellbeing benefits - Learning and development opportunities - Career growth within a global organization - Inclusive and supportive culture - Opportunity to make a meaningful impact on customers’ healthcare journeys ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.