# Casual Waiter/Waitress Job Sawari Hospitality Solutions Job Nairobi, Kenya Canonical URL: https://primejobalerts.com/jobs/casual-waiterwaitress-job-sawari-hospitality-solutions-job-nairobi-kenya Company: Private Category: Hospitality & Tourism Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-08-06 Expires: 2026-09-20 ## Job Description About the Role - We are seeking dynamic and guest-service-focused individuals to join our team as Casual Servers within a bustling 5-star hotel environment. The ideal candidates will have a passion for seamless execution of exceptional service, possess excellent communication skills, a strong background in banquets and event service, and thrive in a fast-paced luxury hospitality setting. ### Key Responsibilities ### Guest Service - Provide warm and personalized service to guests, ensuring a memorable dining experience. - Greet guests upon arrival, assist with seating arrangements, and provide menus. - Offer recommendations and answer questions about menu items, ensuring guests’ needs are met. ### Order Management - Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. - Ensure orders are delivered in a timely and organized manner, adhering to quality standards. ### Knowledge of Menu - Possess in-depth knowledge of the menu, including ingredients, preparation methods, and potential allergens. - Stay informed about daily specials and promotional offerings. ### Upselling and Recommendations - Proactively suggest additional items or upgrades to enhance the guest experience. - Provide recommendations for wine pairings and other beverage options. ### Table Maintenance - Monitor and maintain cleanliness and organization of tables, chairs, and dining areas. - Attend to guests’ needs throughout the meal, including refilling drinks and clearing empty plates. ### Banquet Set-Up - Assist in the set-up of banquet rooms, ensuring all tables, chairs, linens, and table settings are arranged according to event specifications. - Collaborate with the banquet team to arrange décor and other event elements. ### Team Collaboration - Collaborate effectively with kitchen and bar staff to ensure seamless service. - Communicate guest feedback and special requests to relevant team members. ### Upscale Presentation - Present a polished and professional appearance, adhering to the hotel’s grooming and uniform standards. - Handle silverware, glassware, and other tableware with care and precision. ### Adherence to Policies - Adhere to health and safety regulations, food handling guidelines, and hotel policies. - Maintain a high level of cleanliness in personal work areas and adhere to hygiene standards. Requirements - A minimum of 6 months working experience in a restaurant or hotel with a degree / diploma / certificate in hospitality management OR 2 years working experience in a restaurant or hotel with a non-hospitality management degree/diploma. - Previous experience in a high-end restaurant or luxury hotel setting preferred. - Exceptional guest service and interpersonal skills. - Ability to work flexible hours, including evenings, weekends, and holidays. - Knowledge of fine dining etiquette and service standards. - Strong communication and teamwork skills. - Attention to detail and the ability to multitask in a fast-paced environment. - Flexibility to work evenings, weekends, and holidays as per the business needs. ### How to Apply Click Here to Apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.