# Call Centre Nursing Executive Job CIC Insurance

Canonical URL: https://primejobalerts.com/jobs/call-centre-nursing-executive-job-cic-insurance

Company: CIC Insurance

Category: Banking & Financial Services

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-09-17

Expires: 2026-11-01

## Job Description

Medical Jobs, CIC Insurance Jobs. Responsible for responding to medical emergency calls, providing customer support to insured members, issuing inpatient and outpatient approvals, handling medical queries. Requires a Diploma in Nursing or Clinical Medicine (KRCHN), at least three years’ experience in a busy healthcare environment, and one year’s experience in a medical call centre. The position is based in Nairobi and requires on-site work.

About the Role

To provide general customer service in respect to medical business customers.

### Key Responsibilities

- Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.

- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.

- Issuance of both in and outpatient approvals for admissible requests for insured members.

- Communication to stakeholders on management of cases and financial liability through reports.

- Provide input for the customer service reports.

- Share daily/weekly and monthly reports as may be required from time to time.

- Participate in cost management initiatives/strategies that have been put in place by the business.

- Handle customer service issues and queries in a timely manner.

- Escalate Customer queries to the relevant job role if necessary.

- Maintain professional ambience within the office premises.

Qualifications

### Essential Knowledge/Skills and Experience Required

- Diploma in Clinical Medicine/Nursing (KRCHN)

- Customer Experience training will be an added advantage.

- Minimum of 3 years of experience in busy health environment with 1 year of experience in Medical call centre management unit.

### How to Apply

Click here to apply

## Apply

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