# Call Centre Agents Job Ukristo na Ufanisi Sacco Nairobi, Kenya

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Company: Ukristo na Ufanisi Sacco Nairobi, Kenya

Category: Information & Communication Technology

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-05

Expires: 2026-09-19

## Job Description

Ukristo na Ufanisi DT Sacco Ltd, is seeking a customer-focused and articulate Call Centre Agent to join our team. The successful candidate will be responsible for handling member inquiries, resolving complaints, and ensure a positive customer experience at all times.

### Key Responsibilities

- Customer support: Answer and respond to customer inquiries, complaints, and requests via phone, email, or chat.

- Problem-solving: Troubleshoot customer issues and provide logical, lasting solutions.

- Information provision: Provide accurate and detailed information about products, services, and company policies.

- Call management: Manage call volume, handle both inbound and outbound calls, and follow communication procedures.

- Follow-up: Follow up with customers to ensure their issues are resolved and to build customer loyalty.

- Goal achievement: Meet or exceed performance goals and Key Performance Indicators (KPIs).

- Escalation: Escalate priority issues to the appropriate department or supervisor when needed.

- Compliance: Adhere to the company guidelines, security policies and procedures.

- Upselling: Identify opportunities to upsell products or services when appropriate.

REQUIRED SKILLS AND QUALIFICATIONS

- Diploma in Business Administration, Communication, Customer Service, or a related field

- Ability to use computers, navigate various software programs.

- Excellent verbal and written communication skills.

- Active listening skills.

- Strong analytical skills to identify customer problems and find effective solutions.

- Possess the ability to remain calm and empathetic, especially when dealing with frustrated customers.

- The capacity to adjust to different customer personalities and unique situations.

- The ability to manage multiple tasks simultaneously.

- The ability to work effectively as part of a team.

- Previous experience in customer service or call centre is preferred. 

### How to Apply

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line on or before 17th August, 2026

## Requirements

Apply by email: info@ukristonaufanisicoop.com

## Apply

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