Call Centre Agent at Codirect Courier And Fulfillment Center
Codirect Courier and Fulfillment Center
Job description
Call Centre Agent at Codirect Courier And Fulfillment Center
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Posted: Aug 10, 2026
Deadline: Aug 14, 2026
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We are a leading fulfillment and courier service provider, providing businesses of all sizes with quick, secure, and dependable solutions. With a focus on speed, accuracy, transparency, and customer satisfaction, we have built a reputation for excellence in the industry.
Our strength lies in an experienced team committed to providing high-quality servic...
Read more about this company
Call Centre Agent
Job Type Contract , Full Time
Qualification BA/BSc/HND
Experience
Location Nairobi
Job Field Customer Care, Success and Service
Job Type: Casual (3-Month Contract, extension subject to performance)
Net Salary: KES 18,000
About the Role
Codirect Courier and Fulfilment Centre is seeking a proactive and customer-focused Call Centre Agent to join our team in Nairobi. This is a casual position for a duration of 3 months, with the possibility of extension depending on performance. The successful candidate will be responsible for handling customer inquiries, providing accurate information about our services, and ensuring an excellent customer experience.
Key Responsibilities
Handle inbound and outbound customer calls professionally and courteously.
Respond to customer inquiries, complaints, and service requests promptly.
Provide accurate information on deliveries, orders, and company services.
Record and update customer information in the system accurately.
Follow up on customer issues and escalate unresolved matters when necessary.
Maintain a high level of customer satisfaction at all times.
Requirements
Previous experience in a call centre or customer service role is an added advantage.
Excellent communication skills (both verbal and written).
Good listening and problem-solving skills.
Ability to work effectively under minimal supervision.
Computer literacy and familiarity with call centre systems are an added advantage.
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