# Call Center Officer – Debt Collection Job Finley International, Nairobi, Kenya

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Company: Finley International, Nairobi, Kenya

Category: Administration & Office Support

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-03

Expires: 2026-09-17

## Job Description

### Key Responsibilities

- Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.

- Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.

- Act as a mediator for disputes between customers and principals/Clients

- Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments

- Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.

- Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.

- Provide customers with their correct account details e.g. balances, account numbers etc.

- Maintaining data integrity and keep customer details confidential.

- Attend to customers during scheduled/unscheduled meetings.

- Record information about the financial status of customers and status of collection efforts in the company’s system.

- Respond to all correspondences e.g. e-mail, telephone, postal mail.

- Organize, manage and implement the most suitable debt recovery method and techniques.

- Negotiate credit extensions if and when required.

- Preparation of reports as required.

Qualifications

- Possession of a Diploma in any field from a recognized institution with at least 1-2 years’ experience in Collection/Credit or Sales and Marketing environment (Diploma (Banking/Credit management background will have an added advantage)

- Strong analytical power, good problem-solving skills and ability to work under immense pressure.

- Good communication and interpersonal skills to manage stakeholders.

- Fluency in both spoken and written English is a must.

- Computer literate & English proficiency.

### How to Apply

If you are interested, send your resume/cv to careers@finleyltd.com

## Requirements

Apply by email: careers@finleyltd.com

## Apply

Use the canonical Prime Job Alerts page for full application instructions and source verification.