# Call Center & Customer Support Trainer Job Mediacrest Training College

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Company: Mediacrest Training College

Category: Education & Training

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-09-02

Expires: 2026-10-17

## Job Description

Customer Service Jobs. Mediacrest Training College Jobs. Call Center & Customer Support Trainer delivering training on customer service principles and techniques, requiring a Diploma/Degree in Communications or Business with 3+ years experience in customer support or call center operations, in an education environment, on-site role.

### Qualifications

- Diploma/degree in Communications, Business, Public Relations, or a related field.

- 3+ years of experience in customer support, call center operations, or quality assurance.

- Expert knowledge of customer service principles, techniques, and KPIs. In-depth understanding of CRM software, ticketing systems, and telephony systems.

- Excellent communication, interpersonal, and problem-solving skills. Strong soft skills and ability to manage difficult conversations.

### How to Apply

 send your CV to: careers@mediacrestcollege.com

## Requirements

Apply by email: careers@mediacrestcollege.com

## Apply

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