# Assistant Executive- Customer Service Job Pwani Oil Nakuru, Kenya

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Company: Pwani Oil Nakuru, Kenya

Category: Administration & Office Support

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-05

Expires: 2026-09-19

## Job Description

### Key Responsibilities

- Build and maintain strong customer relationships through proactive communication across phone, email, WhatsApp, and SMS.

- Ensure timely and accurate order processing, scheduling, documentation, and seamless order conversion by coordinating with customers and internal teams.

- Keep customers updated on deliveries and proactively resolve any order or delivery issues.

- Gather customer and market insights, including competitor activities, to support business growth and strategic decision-making.

- Drive new product introductions by partnering with distributors and supporting successful product launches.

- Maintain accurate customer records and prepare regular performance reports on customer satisfaction, order fulfillment, and key sales metrics.

- Manage customer accounts by supporting sales growth, forecasting, debt collection, pricing updates, promotions, claims processing, and partnership development.

- Promote product awareness, ensure optimal product availability, and support distributors with stock planning and market execution.

- Continuously develop product knowledge and professional skills through training while identifying capability gaps.

- Maintain accurate system records through regular order cleanup to support effective forecasting and production planning.

Qualifications

- Diploma or Bachelor’s degree in Business Administration, Marketing & Sales, Communication, Business Analytics, or a related field.

- Minimum of 2 years’ experience in a similar customer service or account management role.

- Experience in customer service within the FMCG industry is an added advantage.

- Proficiency in Microsoft Office Suite with a basic understanding of ERP and CRM systems.

### Why Pwani

Join Pwani, a leading FMCG company in East Africa, and grow your career in a dynamic, purpose-driven organization that values people, innovation, teamwork, and continuous improvement. We offer opportunities to learn, contribute, and build a rewarding career while making a lasting impact through trusted brands and a culture of excellence

### How to Apply

Email: jobs@pwani.net

## Requirements

Apply by email: jobs@pwani.net

## Apply

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