# Assistant Executive – Customer Service at Pwani Oil Canonical URL: https://primejobalerts.com/jobs/assistant-executive-customer-service-at-pwani-oil Company: Pwani Oil Category: Administration & Office Support Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-08-06 Expires: 2026-08-10 ## Job Description Assistant Executive – Customer Service at Pwani Oil View Jobs in Manufacturing / Production / FMCG / View Jobs at Pwani Oil Posted: Aug 6, 2026 Deadline: Aug 10, 2026 Save Email @gmail.com@yahoo.com@outlook.com Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Today, Pwani Oil Product modern state of the art factory at Jomvu, Mombasa, has expanded and has a capacity to refine over 620 metric tonnes of oil a day, prepared to the highest international standards. Adding to this, Pwani Oil Products new production facility at Kikambala has impacted the washing and cleaning industry with excellent laundry and bathing soaps, which is to the highest quality. We strive daily to be seen as an organization that 'refines lives’ by consistently manufacturing premium quality products that offer great value. Pwani Oil Products has helped consumers enjoy their lives, confidently facilitating them to cook healthy and wash hygienically. All Pwani Oil Products have been certified by KEBS and HALAL. Pwani Oil Products Ltd is a proud member of the UN Global Compact. Read more about this company Assistant Executive – Customer Service Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nakuru Job Field Customer Care, Success and Service What You'l do Build and maintain strong customer relationships through proactive communication across phone, email, WhatsApp, and SMS. Ensure timely and accurate order processing, scheduling, documentation, and seamless order conversion by coordinating with customers and internal teams. Keep customers updated on deliveries and proactively resolve any order or delivery issues. Gather customer and market insights, including competitor activities, to support business growth and strategic decision-making. Drive new product introductions by partnering with distributors and supporting successful product launches. Maintain accurate customer records and prepare regular performance reports on customer satisfaction, order fulfillment, and key sales metrics. Manage customer accounts by supporting sales growth, forecasting, debt collection, pricing updates, promotions, claims processing, and partnership development. Promote product awareness, ensure optimal product availability, and support distributors with stock planning and market execution. Continuously develop product knowledge and professional skills through training while identifying capability gaps. Maintain accurate system records through regular order cleanup to support effective forecasting and production planning. What we want Diploma or Bachelor's degree in Business Administration, Marketing & Sales, Communication, Business Analytics, or a related field. Minimum of 2 years' experience in a similar customer service or account management role. Experience in customer service within the FMCG industry is an added advantage. Proficiency in Microsoft Office Suite with a basic understanding of ERP and CRM systems. Check how your CV aligns with this job ## Requirements Apply by email: jobs@pwani.net ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.