# Assistant Customer Experience Officer Job HELB Nairobi, Kenya

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Company: HELB Nairobi, Kenya

Category: Administration & Office Support

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-11

Expires: 2026-09-25

## Job Description

Reference: HELB/021 Grade: 9

### Key Responsibilities

Successful candidates will support HELB customers through its Contact Centre and other service channels.

### Responsibilities include

- Responding to customer enquiries professionally.

- Handling walk-in customers at Huduma Centres.

- Managing inbound and outbound customer calls.

- Responding to customer emails.

- Providing support through web chat.

- Assisting customers through HELB’s website and digital platforms.

- Handling social media enquiries.

- Resolving customer complaints and service requests.

- Providing accurate information on HELB products and services.

- Escalating complex customer issues where necessary.

- Maintaining high customer service standards across all contact channels.

### How to Apply

Application Email: acxofficer@helb.co.ke

### Qualified applicants should prepare the following documents

- Application letter

- Updated Curriculum Vitae (CV)

- Certified copies of academic certificates

- Certified copies of professional certificates

- Copy of National ID or passport

- Relevant testimonials

Applicants should clearly quote the job title and reference number of the position they are applying for on both the cover letter and envelope.

### Hard-copy applications should be addressed to

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 – 00400
Nairobi, Kenya

Applicants should also submit soft-copy applications to the dedicated email address indicated for each position.

## Requirements

Apply by email: acxofficer@helb.co.ke

## Apply

Use the canonical Prime Job Alerts page for full application instructions and source verification.