# Area Collections Executive (Reliever) – LPG Job Sun King, Nairobi, Kenya Canonical URL: https://primejobalerts.com/jobs/area-collections-executive-reliever-lpg-job-sun-king-nairobi-kenya Company: Sun King, Nairobi, Kenya Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-08-13 Expires: 2026-09-27 ## Job Description About The Role - We are looking for a results-focused Area Collections Executive (ACE) to deliver portfolio collections and risk management within the hub. The role focuses on resolving defaulted and low-consumption accounts, managing complex customer cases, and assisting Energy Officers with difficult collections and repossessions. - The ACE will play a key role in protecting portfolio quality, improving customer payment behaviour and ensuring timely resolution of emerging portfolio risks. This is a hub-based role with significant field engagement. ### Responsibilities - Default resolution — carrying out repossession and ensuring recovery is carried out effectively and that recovered products are delivered to the depot, while assisting field teams to close on pending repossessions  - Portfolio recovery & resolution — contacts allocated accounts and actions payment resolutions - Relocations — verifies client relocation requests, coordinates account transfers between hubs, and manages recovery or closure for clients moving outside operational areas. - Impromptu uninstallations — Handles urgent uninstallation requests that fall outside scheduled activities, coordinating field teams for retrieval and escalating exceptional cases. - Fraud, misconduct & tampering — Reports fraud, misconduct, and product tampering, documenting findings and escalating them to the Risk Manager. - Repossession disputes — Addresses customer complaints arising from repossessions, reviews EO (Energy Officers) compliance, and resolves disputes or repayment arrangements. - Client & EO (Energy Officers) conflict resolution — Investigates and resolves disputes between clients and EOs, escalating serious cases to management. - Theft & stolen products — Manages stolen product reports, verifies incidents, coordinates recovery, and escalates cases to the Risk Manager. - Repayment alignments & consumption requests — Reviews repayment concerns and cookstove replacement requests by checking account and payment history. - Contract terms — Clarifies contractual terms and ownership transfers and resolves related disputes. - Coordinates & photo handover — Provides verified client location and ID details to EOs (Energy Officers) for visits to clients who refuse to engage, in line with the data protection policy. - Non-recoverable account switches — Escalates accounts from EO (Energy Officer) to Risk Manager where recovery attempts have failed and ensures portfolio metrics do not unfairly penalize agents for advance bulk payments. - Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights. - Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team. - Training Agents (Energy Officers) on dealing with repossessions and difficult customer collection issues. - Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time. Qualifications - Have at least 2 years of experience preferably in the Collections - Have credit management Experience in a MFI/Bank/Fintech/PAYGO company (Added Advantage) - Have experience as a motorbike rider  - Have great people skills. - Have fraud detection & Investigation. - Are attentive to detail. - Are Proficient in Microsoft Excel  - Have problem-solving capabilities. - Have good communication and presentation skills. - Are a good planner. - Have previous work experience in Field collections (Added Advantage.) What Sun King Offers - Professional growth in a dynamic, rapidly expanding, high-social-impact industry - An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet. - A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. - Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership. ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.