AGENT LIQUIDITY LEAD

Job description

OVERVIEWWave Mobile Money Inc. is a financial technology company working to make Africa the first cashless continent by providing accessible, affordable, and reliable financial services. Since launching its mobile money app in Senegal in 2017, Wave has expanded to serve millions of users across several African countries.Wave is seeking a resourceful and results-driven Agent Liquidity Lead to manage agent liquidity and cash operations in Malawi. The successful candidate will ensure that agents have sufficient cash and electronic money to meet customer needs while maintaining cost-effective operations, strong security standards, and compliance with service-level agreements.JOB TYPE: Full Time (Permanent)Date Posted: Wednesday, 21st October 2026Application Deadline: Saturday, 31st October 2026Duty Station: Lilongwe, Malawi, with frequent travel to upcountry locationsJOB SUMMARYThe Agent Liquidity Lead will oversee liquidity management across Wave’s agent network in Malawi. The role involves coordinating agent rebalancing, bank cash collections, cash-in-transit operations, and the management of premium agencies and premium master agents.The successful candidate will also lead a field-based team, develop liquidity strategies and operational processes, monitor liquidity nationwide, and identify innovative solutions to minimise liquidity challenges. The role requires strong leadership, analytical ability, relationship management, and a commitment to security and operational excellence.Work Authorisation: Applicants must be authorised to work in Malawi.KEY RESPONSIBILITIESManage liquidity across the national agent network, minimising liquidity shortages and ensuring effective agent rebalancing.Coordinate cash collections from banks and other cash movement operations to maintain adequate liquidity at agent points.Oversee cash-in-transit firms and ensure compliance with service-level agreements (SLAs) and operational requirements.Coordinate the establishment, maintenance, and staffing of premium agencies and premium master agents.Build, lead, and manage a skilled field-based team capable of supporting Wave’s growing operations.Develop the team structures, policies, processes, and strategies required to meet agent liquidity needs.Monitor liquidity levels nationwide and identify priority areas requiring intervention.Identify and implement innovative solutions, projects, processes, and tools to improve liquidity operations.Contribute expert input to policy reviews and operational process documentation.Lead knowledge-sharing and transfer sessions with operations teams in other Wave countries.Enforce security standards and procedures and promptly report any operational or security challenges.Perform other duties assigned by the line manager.