# Account Manager SMB Job Glovo Canonical URL: https://primejobalerts.com/jobs/account-manager-smb-job-glovo Company: Glovo Category: Accounting Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-09-10 Expires: 2026-10-25 ## Job Description Sales & Marketing Jobs. Glovo Jobs. Account Manager SMB. Managing SMB partner relationships, driving revenue growth, and optimizing partner performance, requiring a Business/Marketing Degree, account management expertise, and 3+ years sales/account experience. Your Mission - Over the next 12–18 months, your main challenge will be to unlock hyper-growth across a portfolio of local Small and Medium Business (SMB) partners, ranging from favorite local restaurants to independent grocers and retail stores. - You will combine commercial hustle with deep data analysis to pitch expansion opportunities, optimize store operations, and drive partner profitability. This is a high-visibility, high-impact role where your work directly shapes local merchant success and drives quick-commerce growth in Kenya ### Responsibilities - High-Touch Partner Engagement: Execute high-volume partner outreach by making ~40 focused calls per day to your SMB portfolio to drive engagement, pitch growth initiatives, and resolve operational blockers. - Agile Priority Execution: Align daily and weekly outreach directly with strategic priorities set by the SMB Lead—flexing focus seamlessly between revenue generation (e.g., upselling Glovo Ads, co-funded promos, store expansions) and operational health (e.g., reducing prep times, fixing cancellation rates, clearing catalog issues). - Portfolio Growth & Revenue Management: Manage and grow a dedicated portfolio of high-potential SMB accounts, taking full ownership of order volume (Orders), Gross Merchandise Value (GMV), and Average Order Value (AOV). - Commercial Strategy & Upselling: Identify expansion levers for your accounts—negotiating co-funded marketing campaigns, upselling in-app visibility solutions (Glovo Ads), and pitching store/radius expansions. - Data-Driven Performance Reviews: Use Looker, Excel, and CRM tools (Salesforce) to conduct regular business reviews with partners, translating complex sales and operational metrics into actionable growth plans. - Operational Excellence: Monitor partner health metrics (preparation time, cancellation rates, stockouts) and collaborate with internal Operations and Live Ops teams to eliminate bottlenecks. - On-Ground Field Execution: Spend some days per week in the field meeting merchant owners and store managers face-to-face to build trust, audit store operations, and unlock growth opportunities. - Partner Retention: Act as a trusted advisor to merchant partners, handling objections, resolving operational issues, and preventing account churn. Qualifications - Educational Background: Bachelor’s degree in Business, Marketing, Economics, Analytics, or a related field. - Experience: 3+ years of account management, commercial sales, business development, or growth analytics experience in tech, quick-commerce, e-commerce, or FMCG. - Execution & Discipline: Proven track record of high-volume execution, with the discipline to consistently perform ~40 focused calls/day aligned with weekly priorities set by leadership (revenue generation and operational health).  - Commercial Drive: Proven track record in driving account growth, upselling, contract renewals, and securing commercial agreements. - Data & Tool Fluency: Intermediate-to-advanced proficiency in Excel / Google Sheets (pivot tables, data modeling) and hands-on experience using CRMs (Salesforce) and BI tools (Looker, Tableau, or similar). - Operational Insight: Ability to interpret quick-commerce metrics (AOV, conversion rate, cancellation rate, prep times) to diagnose store performance. - Field Readiness: Willingness and capability to conduct field visits and face-to-face partner meetings 1–2 days per week. - Languages: Professional fluency in both English and Swahili. Nice-to-Have; - Prior experience in restaurant/retail operations, POS technology, or delivery/quick-commerce platforms. - Familiarity with AdTech solutions or digital ad monetization strategies. ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.