Standard Bank, Nairobi, Kenya

Job Description To attend to any cash related matter (e.g., walk-in customers, ATM’s) whilst forming an accurate assessment and understanding of that demand in order to act on i...

Job Description To lead client experience communications and enablement across the organisation by developing and delivering clear, consistent, and customer-centric messaging th...

Job Description To lead the end-to-end complaints management process in Kenya by ensuring effective resolution of customer complaints, driving root cause analysis, implementing...

Job Description To lead the collection, integration, analysis, measurement, and reporting of client experience data across all customer touchpoints and channels, providing actio...